Facilities Manager

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades, or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Principal Accountabilities

• Single point of contact for Client
• Responsible for ensuring that contractual obligations are met
• Play a leadership role in overseeing delivery of facilities management services.

Duties and Responsibilities

Service Delivery

• Oversee contracts and evaluate performance of sub-contractors on site.
• Coordinate and manage client’s administrative issues in regards to FM.
• Manage communication channels between the Employer and JLL team.
• Review and report against agreed SLA and KPIs.
• Liaise regularly with the Employer’s nominated representative on various issues and programs.
• Ensure the Employer’s and JLL’s processes and templates are aligned and comply with the local statutory laws.
• Monitor critical path activities and ensure timely escalation.
• Drive quality and consistency within the facility.
• Identify and implement initiatives towards cost and energy savings, work improvements, process sustainability, etc.
• Develop and implement strategies, policies, procedures, and systems for service delivery.
• Ensure these are fair, open, accountable, and transparent.
• Maintain information and financial systems to ensure accuracy, accountability, and client's reporting needs are met.
• Ensure adequate and competent resources (Staff, budget, time, skills, knowledge, and experience) are deployed to ensure delivery of services meet objectives and KPIs.
• Put in place service benchmarks to measure performance against best practices to ensure continuous management improvement.
• Continuously seek operational excellence to achieve efficiency, low cost, and quality services.
• Maintain a minimum level of service standards and satisfactory service rating as per requirement in client's Health, Environmental, and Safety Management.
• Ensure compliance with client's policies, procedures, and strategies.
• Manage the smooth delivery service for Call centre management.

Review/Continuous Improvement

• Lead quarterly business review (QBR) and annual review with the Employer nominated representative.
• Measure our progress against process implementation, HR Turnover, added value initiative, tracking relationship communications, and issue resolutions.
• Ensure process and quality consistency.

Team Management

• Responsible for the management of the onsite team e.g. recruitment, performance assessment, etc.
• Actively manage the professional development of all direct reports.
• Prepare and implement a Succession plan for the account.

Requirements:

• At least 5 years of experience in facility management or related role.
• Candidate currently in Assistant Manager role with relevant experience is preferred.
• Must have excellent communication skills and stakeholder management, as well as leadership skills.

Location: On-site – Kuala Lumpur, Malaysia