Customer Service Team Leader (Shift Rotation)

Customer Service Team Leader (Shift Rotation)

Apply locations: Bayan Lepas
Time type: Full time
Posted on: Posted 2 Days Ago
Job requisition ID: R000070416

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

Summary:

This role is for a night shift team leader (1 month rotation shift). The role is responsible for leading a team to deliver high quality customer service to support our growth and Toll’s customer experience. This role is responsible for the delivery of high-quality customer service to drive customer satisfaction, customer retention and through that overall business success.

The Opportunity:

• Develop and maintain effective and professional customer relationships.
• Support account management and transaction processing.
• Provide product and technical support as it relates to customer transactions, customer feedback and other requests.
• Liaise with internal and external customers/stakeholders to ensure contractual obligations are achieved and agreed service standards are met.
• Respond to customer queries and resolve issues according to customer agreements and processes.
• Lead teams to achieve operational goals and objectives, requiring specialist experience in the work function.

What you’ll need to succeed:

• 2+ years in Freight Forwarding (Sea and Air Freight). Air optional.
• Strong interpersonal and stakeholder management skills.
• Experience in account management, transaction processing, and technical/product support.
• Leadership experience in team management.
• Fluent in English (spoken and written).

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine, and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity to be curious, to ask the right questions, and build meaningful connections. Finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive, and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll, everyone is welcome including those of all ages, ethnicities, genders, and abilities.

You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.