Executive, Customer Experience

Responsibilities

• Attend outbound & inbound calls in courteous manner and provide excellent services to meet customer’s expectations and handle complaints effectively with confidence.
• Attending administrative tasks, including responding to inquiries from the CS & ASK mailboxes.
• To perform telesales for all Insurance Product (Auto & Credit Life)
• To promote TCAP EZ Connect app to non-app users and to increase the number of FPX transactions.
• To perform relief functions assigned during the absence of any team member

Job Requirements

• Minimum Diploma/Degree in any field
• Minimum 1 year of working experience in Customer Service field
• Well versed in English and Bahasa Malaysia
• Good communication and interpersonal skills.
• Effective in multitasking, fast-learner and a strong team-player
• Fresh Graduates are encouraged to apply