E-commerce Specialist

Job Responsibility

• Manage large amounts of incoming phone calls.
• Generate sales leads.
• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.
• Continuously discover and implement new editing technologies and industry's best practices to maximize efficiency.

Job Requirements

At Flimty Malaysia, we want our customers and colleagues to relax and be themselves which means we need you to:

• Be natural, professional, and personable in the way you are with people.
• Get ready by taking notice and using your knowledge so that you are prepared for anything.
• Show you care by being thoughtful in the way you welcome and connect with customers/clients.
• Take action by showing initiative, taking ownership, and going the extra mile.

Job Benefits

• Medical Claim
• Staff refreshment
• Engagement
• Near MRT