E-Commerce Operation Executive - Health Supplements (US Platforms)

Ready to Shape the Future of Health and Wellness?

At Vita Green, we are all about creating a healthier, happier world, and we want you to be part of it!

About Vita Green Group

Here at Vita Green, we are all about crafting something remarkable - be it careers, innovations, or impactful sales and marketing strategies! We believe every part of your journey can come together to make something truly exceptional.

Standing at the forefront of the health and wellness supplements industry, we are headquartered in Hong Kong and operating in multiple regional offices across the globe. With a diverse portfolio of established brands, including Dr. Choice, Naturo Vita, and Tea Chateau, our product offerings are constantly expanding, reaching markets worldwide and paving the way for a healthier future.

Position Overview

We are seeking a detail-oriented and proactive E-Commerce Operation Executive to join our team. Based in Malaysia, this vital role ensures seamless coordination of all operational aspects of our e-commerce platform. The ideal candidate will possess strong organizational skills, excellent communication abilities, and a solid understanding of e-commerce workflows for the US Market to drive our brand's success.

What You’ll Do

Online Management:

• Manage and maintain our US social media and e-commerce platforms.
• Coordinate strategies and campaigns with e-commerce to maximize Shop sales and results.
• Manage online store operations and analyze brand store performance.
• Manage e-commerce platforms such as Amazon, Instagram, etc.

Order Management:

• Oversee the end-to-end order management process, including order processing, fulfillment, and returns.
• Orders and data management go through Shopify.
• Update and monitor product listings, pricing, and inventory management.
• Analyze and review product performance with regular reporting.
• Monitor competitors’ strategies closely and review products from different perspectives.

Inventory Control:

• Check and maintain overseas warehouse and inventories of products.
• Maintain appropriate levels of stocks for each assigned platform/website.
• Prepare for physical inventory, review history of item records, item received invoices, and work with third-party auditors to check every value within the distribution.

Shipping and Logistics:

• Coordinate with shipping partners to ensure timely delivery and resolve any logistics issues that may arise.
• Oversee operations from supply costs, supply spend, carrier options, LTL options, warehouse availability, and overseas carriers.

Customer Service:

• Respond to customers' inquiries in a timely manner.
• Monitor customer feedback, reviews, and ratings to identify areas of improvement and implement strategies for enhancing customer satisfaction and retention.

Website Operation:

• Ensure content on the company website is current and relevant, conducting regular reviews of content and making necessary updates.
• Manage and monitor sales performance.
• Conduct and present KPI reports on a monthly basis.
• Collaborate with other departments such as IT regarding website and system integration.

Who we’re looking for

• Bachelor’s degree (or higher) in Communications, Marketing, Business, or a related field.
• 3+ years of experience in e-commerce, online operations, or digital marketing with a US brand.
• Expertise in order management, fulfillment, and warehouse coordination.
• Hands-on experience with Shopify, Amazon, and similar platforms.
• Proficiency in e-commerce tools and analytics (e.g., Google Analytics, Shopify analytics).
• Strong understanding of inventory management and warehouse systems.
• Experience with shipping logistics and carrier coordination.
• Basic knowledge of SEO and website content management.
• Background in health or cosmetics (e.g., hair care, supplements) is a plus.
• Excellent organizational skills with the ability to multitask, meet deadlines, and maintain attention to detail in a fast-paced environment.

Why Join Us

We value your professional and personal growth – fostering a positive work culture is our priority. Here, you’ll find more than just a job; you’ll discover a genuine opportunity to thrive.

• Be part of a forward-thinking company dedicated to health and wellness.
• Engage in pioneering projects that push the boundaries of innovation.
• Opportunities for professional growth and development.
• Flexible working schedule that promotes work-life harmony.
• Full-time remote position.
• Collaborate with a talented and diverse team.

Vita Green Health Products Co., Ltd. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us in our mission to make a positive impact on wellness around the world!