E-commerce Merchandising Specialist

My client is the leader, a pioneer in the brand e-commerce service industry, and a digital commerce enabler in China.
Regional Headquarter: Singapore
Malaysia Office location: Kuala Lumpur (Hybrid)
If you have a passion for building E-commerce success with multiple brand partners and eagerly want to venture into this fast-growing space, then this opportunity is for you!

Job Description

As an e-Commerce Merchandising Specialist, you will be responsible for building and merchandising digital content, ensuring the content is presented with quality and accuracy, and verifying that the merchandised product aligns with the event theme.

Roles and Responsibilities

1. Monitor key trading tasks such as stock management, fragmentation, and product returns.
2. Liaise closely with merchandising, operations, and customer service teams to improve efficiencies, trade, and customer experience.
3. Manage new product uploads, category builds, product detail maintenance, and promotional activities.
4. Liaise with various teams for regular and ad-hoc CMS tasks and initiatives.
5. Be highly involved in UAT site testing for development projects and the regular site walks to ensure 100% accuracy at all times.
6. Collaborate with the e-Commerce team for onsite optimizations such as product recommendations, upselling/cross-selling opportunities, and search improvements.
7. Assist with the day-to-day coordination of e-Commerce marketplace activities, e.g., product uploads, reporting, organizing stock transfers.
8. Report on e-Commerce trade performance including KPIs, providing data-driven insight, and conducting deep dives where needed to better understand shopping behaviors and trends.

Job Requirements

1. Proven working experience in merchandising in a similar role.
2. Hands-on experience with an e-Commerce platform Shopify Plus.
3. Knowledgeable of analytical tools for performance measurement, determining improvements and innovations.
4. An understanding of e-Commerce UX, content and development projects, and intuitive knowledge of how users interact and shop in a digital environment.
5. Excellent ability to analyze data and propose commercial objectives.

Skills

1. e-Commerce
2. Project Management
3. Resourceful
4. Communication skills
5. Analytical
6. Excel Skills