E-commerce Executive

Dancom Group is seeking an experienced E-commerce Executive to join our dynamic team in Petaling Jaya, Selangor. As an E-commerce Executive, you will play a pivotal role in driving the growth and success of our online retail sales channels and presence of a company. You are tasked with developing strategies to enhance the design and functionality of offline marketing platforms, ensuring a user-friendly experience that drives sales. Your responsibilities include managing product listings, inventory, and orders, as well as analyzing sales data to inform marketing strategies. You will collaborate with various departments to optimize customer service and satisfaction, contributing to the company's overall digital strategy and growth. This is a full-time position with opportunities for career advancement within the organization.

Apply now to join our dynamic team and be a part of Dancom Group's continued success!

What you'll be doing

• Developing and implementing e-commerce growth strategies to capture new customer bases and business opportunities.
• Optimizing the end-to-end e-commerce journey for customers, from lead generation to conversion and post-purchase follow-up.
• Managing and maintaining e-commerce platforms, including product listings, pricing, and inventory management.
• Enhancing customer experience by collaborating with departments such as marketing, content, and customer service.
• Analyzing sales data and market trends to identify opportunities for marketing and product development.
• Overseeing online sales, managing stock inventories, and ensuring a seamless order fulfillment process.
• Executing promotional campaigns and providing insights on customer shopping trends.
• Ensuring excellent customer service and timely resolution of customer complaints and feedback.
• Working closely with demand planning, merchandising, and warehouse teams to ensure timely order fulfillment.
• Reviewing stock levels and sales data to maintain a stable supply and demand status.

Skills & Requirements

• Strategic planning and execution to enhance profitability, productivity, and efficiency throughout the company's operations.
• In-depth knowledge of e-commerce platforms and tools for managing online sales and website presence (Lazada, Shopee & Shopify).
• Proficiency in digital marketing, including SEO, PPC, email marketing, and social media strategies.
• Strong analytical skills to evaluate end-to-end customer experience across multiple channels and customer touchpoints.
• Ability to lead and manage a team, ensuring collaboration and effective communication between departments.
• Expertise in data analysis and customer insights to drive decision-making and improve customer engagement.
• Understanding web design and development principles to ensure a seamless and user-friendly online shopping experience will be an advantage.
• Familiarity with legal and regulatory standards in e-commerce to ensure compliance and protect customer data.

What we're looking for

• Bachelor's degree in E-commerce, Business Studies, or a related field.
• Minimum 2 years of experience in e-commerce or a similar role.
• Proficiency in Excel, Word, and PowerPoint, as well as written and verbal communications in English.
• Excellent communication skills, both verbal and written, for effective internal and external stakeholder management, problem-solving, and collaboration skills.

What we offer

• Competitive salary and annual performance-based bonuses.
• Comprehensive benefits package, including health insurance and retirement contributions.
• Opportunities for professional development and career advancement.
• Collaborative and supportive work environment with a strong focus on work-life balance.

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as an eCommerce Executive?
• How many years of digital marketing experience do you have?
• Which of the following online advertising methods do you have experience with?
• How many years' experience do you have in social media marketing?

Established since 1985, the Dancom Group has pioneered sales and network distribution for consumer electronics, telecommunications, and network solutions in Malaysia. Today, we have over 400 team members in the company working in 11 branches across Malaysia. Over the last three decades, we are proud to be associated with premier local and global brand icons, such as Dyson, Apple, and Hotlink, and continue to be one of their strategic partners in growing the local market.