Duty Manager

Sleeping Lion Suites is a rapidly expanding local hotel chain in Malaysia, known for exceptional hospitality and comfortable accommodations. Strategically located in prime destinations, our hotels offer convenience and modern amenities. We pride ourselves on our attentive service and welcoming atmosphere, ensuring a memorable stay for every guest. As we grow, we continue to innovate and uphold the highest standards, making us a preferred choice for leisure and business travelers alike.

Position: Duty Manager
Location: Genting Highlands

Job Description

• Communicate effectively both verbally and in writing to provide clear direction to team members, observing performance and encouraging improvement.
• Take responsibility of the hotel as the Duty Manager in the absence of the Assistant Front Office / Front Office Manager.
• Assist with room assignments, monitor room availability and oversee the efficient operation of the reservation system.
• Ensure compliance with all health and safety regulations and maintain the highest standards of cleanliness and hygiene in the front office area.
• Maintain effective communication with other departments, such as housekeeping and maintenance to ensure guest satisfaction and operational efficiency.
• Prepare daily reports on occupancy, guest feedback, and any issues encountered. Report to the Front Office Manager on operational matters.

Qualifications:

• Bachelor’s degree in Hospitality Management or a related field is preferred or equivalent.
• Minimum of 2-3 years of experience in a similar role within a resort or hotel environment.
• Excellent communication and interpersonal skills, strong leadership and team management abilities, proficiency in hotel management software and excellent problem-solving skills.
• Professional appearance and demeanor, ability to handle stressful situations calmly and effectively, strong organizational skills and a guest-oriented approach.

What We Offer:

• Hostel Accommodation provided
• Opportunities for career growth
• A friendly and professional work environment