DL8 - Service Advisor

Add expected salary to your profile for insights.

Responsibilities:

1. To liaise with customers to identify mechanical problems with a vehicle and suggest corrective measurements.
2. To liaise with service admin on repair order preparation to disclose service appointment, costing, supplies, and labor required for service and calculating customer’s payment, including deductibles.
3. Literate on computer software to work on repair orders (RO) and dealer designated system (I-net).
4. To have good communication and teamwork with sales advisor.
5. Notifying customers of repairs work progress that will not be completed in scheduled time.
6. Periodically checking on the progress of the vehicle during servicing and contact customer when technicians discover additional problems: getting customer approval to do additional work and explaining the work performed and the charges being billed.
7. To get familiar with replacement part stock numbers and prices.

Application Questions:

• What's your expected monthly basic salary?
• How many years' experience do you have as a service adviser?
• How much notice are you required to give your current employer?
• Which of the following Microsoft Office products are you experienced with?
• How would you rate your English language skills?
• How many years' experience do you have as an automotive technician?

We are a local company establishing business in marketing & sales, repair & maintenance, after sale service and support of renowned brands in heavy equipment and machinery for forestry, agriculture/plantation, quarry, construction, marine and industrial prime and standby electric power generating set, Mid and heavy range of trucks and trailers for on and off highway transportation. In line with our expansion program, we are inviting suitable candidates to fill in the above position.