Director, Operations, Business & Planning | TNG

We fuel the ideas and ambitions of our people with an environment built on Our DNA of Love, Entrepreneurship, Agility, and Passion – LEAP

We are a culture that empowers everyone to innovate and create solutions that will leave a positive impact on our communities and our nation. Touch ‘n Go will always be here to inspire our talents to grow as leaders and innovators giving you the power to make a difference.

What would you do?

Business Operations:

• Key responsibilities to manage reload business and business partner management, ensuring the alignment with company goals and standards.
• Negotiate contracts and agreements with business partners to secure the best terms and conditions.
• Monitor the Service Level Agreement (SLAs) to ensure compliance and performance standards are met.
• Build strong relationships with service providers and business partners to foster collaboration and address issues or concerns.
• Evaluate and optimize the performance of business partners, identifying opportunities for continuous improvement.
• Project manage initiatives working with service providers and business partners to ensure timely and smooth delivery.
• Develop and implement cost optimization strategies to improve operational efficiency and reduce expenses.
• Continuously monitor and assess the impact of cost optimization measures for reload business.

Strategy & Planning:

• Developing and implementing strategies to optimize the efficiency and effectiveness of operations as well as making Touch n Go’s (TnG) operations more sustainable and socially responsible.
• Spearhead the execution of operational strategies and ensuring that they are aligned with TnG’s overall goals and objectives.
• Operational planning, strategizing, and goal-setting to support the company’s short and long-term goals as well as increase operational performance.
• Staying up-to-date with industry trends and best practices, and adapting operational strategies as needed to remain efficient and cost-effective.

Budget Management:

• Planning, analyzing, and monitoring budget and resources related to operational activities.

Stakeholder Management:

• Developing and maintaining relationships with key senior stakeholders as well as external stakeholders.
• Collaborating with other Business Units, departments, and teams to coordinate and align operational efforts.

Process and Continuous Improvement:

• Overseeing and improving processes as well as developing strategies to meet short-term goals and operational objectives aligned with the company’s objectives and goals.
• Monitoring and analyzing key performance indicators (KPIs) to measure the effectiveness of operational strategies and identify opportunities for improvement.
• Developing and implementing systems and processes to ensure the smooth and efficient functioning of operations; in compliance with requirements and regulations.

People Development:

• Lead and manage a team of operational employees by providing guidance and support to ensure they are able to achieve success in their respective areas of work.

Who should join us?

• Minimum of a Bachelor’s degree in Business Administration, Management, or any related field. A Master’s degree in Business Administration (MBA) or a similar program will be an added advantage.
• 10-15 years of relevant experience in operations management or a similar role, including leading cross-functional teams, developing and implementing business strategies, and managing budgets.
• Possess a combination of strong analytical, problem-solving, communication and interpersonal, organizational, leadership, and business acumen skills.
• Experienced in handling and implementing projects; excellent project management skills. Skilled in utilizing and adept in adopting software tools to collect and analyze data from various sources.

Our Perks & Benefits:

• Hybrid, Flexi hours, and home workplace subsidy.
• e-Wallet meal allowance.
• Unlimited office pantry fruits, snacks, and drinks.
• Mobile and broadband subscription reimbursement.
• Flexibility to opt for dependents coverage (spouse, child, parents, or parents-in-law) for outpatient medical benefits.
• Additional leave including family leave and paid care leave to care for family members.
• Medical coverage including dental, optometrist, mental care, maternity, registered Traditional Chinese Medicine (“TCM”), and Chiropractic.
• Corporate membership discount and many more to explore.

We believe that you have what it takes to fit into the Touch ‘n Go family and help revolutionize the Fintech industry by paving the way to a cashless society. If you're ready to take the next step, apply now!

Touch ‘n Go is an organization that strives to provide Equal Opportunity Employment, based on merit, qualifications, capabilities, and calibre. It is Touch ‘n Go’s policy to not discriminate based on age, race, religion, colour, or other personal status, identity, or characteristics. Fair Opportunity is Our Value and Practice. Please advise us of any accommodations you may need by e-mailing: careers@touchngo.com.my

Note: Only shortlisted candidates will be contacted.