Director of Quality Assurance

Your Role as a Director of Quality Assurance

As the Director of Quality Assurance, you will be a visionary leader who can drive the QA strategy, manage a global team, and ensure the highest standards of quality and performance in our (Appspace) software product suite - Workplace Communication, Workplace Management, Employee App and Intranet product lines.

You must have a proven track record of successfully building, leading and managing a sizable functional and technical QA team with a strong sense of quality ownership.

You will have strategic thinking and planning skills in formulating strategy and developing plans, and a pragmatic mindset in implementing and executing the same in an agile and fast-paced environment.

You will be hands-on and actively engage in providing leadership and expertise throughout the QA lifecycle to ensure the success of the manual test efforts and ensure Automation vendor(s) deliver the result.

You must have extensive experience and knowledge in testing methodologies (black box and white box, and manual) and best practices, QA standards and procedures, and test management.

As the Director of Quality Assurance you will be responsible for:

• Strategic Leadership: Develop and implement a comprehensive QA strategy that aligns with the company's goals and objectives.
• Team Management: Lead, mentor, and manage a distributed team of QA professionals, fostering a culture of continuous improvement and excellence.
• Highest Quality Assurance: Assure the quality of our SaaS product suite by implementing rigorous testing and QA methodologies. Ensure all releases meet high standards of quality, reliability, and performance before deployment. Monitor and enforce quality assurance standards across all development stages, from initial design to final product release.
• Process Improvement: Continuously evaluate and improve QA processes, methodologies, and tools to enhance efficiency and effectiveness. Lead initiatives that improve development processes and/or procedures that contribute to the performance effectiveness of the global QA organization.
• Test Strategy and Execution: Oversee the creation and execution of test plans, test cases, and test scripts for both manual and automated testing.
• Automation Strategy & Management: Strategically manage and collaborate with automation vendors to develop, implement, and maintain advanced automation frameworks and solutions. Ensure that these automation efforts align with the overall QA strategy and organizational goals. Evaluate vendor performance, drive improvements in automation processes, and integrate automation seamlessly into the QA workflow to enhance test coverage, efficiency, and accuracy.
• Quality Metrics and Reporting: Define and track quality metrics, providing regular reports to senior management on the status of QA activities and product quality.
• Collaboration: Work closely with product management, development, and operations teams to ensure seamless integration of QA processes and timely delivery of high-quality software.
• Risk Management: Identify, analyze, and mitigate risks associated with software quality and product releases.
• Compliance and Standards: Ensure that QA practices adhere to industry standards, best practices, and regulatory requirements.
• Customer Focus: Advocate for the end user, ensuring that our products deliver a superior user experience and meet customer expectations.

What You’ll Need:

• Education
  • Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
• Experience:
  • Minimum of 10 years of experience in QA, with at least 5 years in a leadership role.
  • Proven experience in QA for SaaS products. Strong background in both manual and automated testing.
  • Experience managing and scaling distributed/global QA teams.
  • Hands-on experience with both white box and black box testing, manual testing, and a thorough understanding of software quality assurance methodologies, best practices, processes, procedures and tools.
  • Strong people management, interpersonal and team building skills.
  • Strong management and organizational skills operating within a dynamic and fast-paced environment.
  • Excellent analytical and problem-solving skills.
  • Ability to work under pressure and to deadlines.
  • Experience with planning, scheduling and coordinating testing across sites.
  • Experience in risk-based testing techniques.
  • Experience in software quality assurance of distributed/scalable systems, web-based technologies and high-volume transaction applications.
  • Experience working closely with development leads on release management tasks.
  • Experience with planning, coordinating and conducting performance/benchmarking exercises for product certification on various platforms.
  • Understanding of test automation frameworks and tools.
  • Experience with the following technologies and tools:
    • Familiar with continuous integration, build and deployment practices and tools.
    • Knowledge of languages like Javascript, .Net or Node.js is an advantage.
    • Knowledge in cross-browser testing tools (i.e: BrowserStack) is a plus.
    • Knowledge in performance testing tools (e.g JMeter) is a plus.
    • Experience with Windows OS, UNIX, LINUX multi-platform based development.
    • Experience in open-source technology stack - Kubernetes/Docker, RabbitMQ, MongoDB, and MySQL. Familiarity with the Google Cloud Platform is an added advantage.

• Personal Attributes:
  • Visionary Leader: Ability to set a strategic vision and inspire a team to achieve it.
  • Detail-Oriented: Strong attention to detail and commitment to quality.
  • Collaborative: A team player who works well with others and fosters a cooperative work environment.
  • Innovative: Open to new ideas and approaches, with a willingness to challenge the status quo.
  • Positive and Proactive: A professional approach with the ability to stay positive and proactive in all situations.

The Perks of Working for Appspace:

For all our KL based team members, we offer a variety of benefits from competitive salaries, medical, dental and vision coverage, mental health resources, a 14 week maternity leave program and transport/parking allowance.

Additional perks include:

• 20 Days PTO
• Flexible work schedules
• Remote work opportunities
• Paid company holidays
• Appspace Quiet Fridays (No non-essential internal meetings scheduled)
• A casual dress work environment