Director, Health Program Strategy & Delivery | Kuala Lumpur, MY

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact on the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Summary:
The incumbent is responsible for driving exceptional customer experience in moments of truth by:

• Creating seamless customer experience while delivering customer promise with a high degree of automation.
• Networking with hospitals and clinics to create operational efficiency and long-term portfolio sustainability.
• Providing fast & quality decisions and enhancing skill sets for complex medical areas and including new technology into coverage for customer benefit.

• Active tracking of overall financial performance and strategic delivery for the company to both local and regional management. This may include:
  • Preparation of compelling presentations and communication materials to management.
  • Effectively reporting and maintaining management information dashboards.
• Proactive business partnerships across Actuarial, Finance, Marketing & Distribution (both Agency & Partnership Distribution) functions to provide value add/support and deliver company financial and strategic objectives. This includes, but is not limited to:
• Performing data analytics on key driving indicators to provide qualitative and quantitative outcomes with recommended solutions to senior management. Problem-solving skills required.
• Being part of any special projects on an ad hoc basis.
• Ensuring overall team delivery to drive toward company financial objectives.
• Program management and reporting for scoping and delivery for execution on health.
• Change Management advocate that drives and enables a culture of innovation to be fostered within your direct team, Transformation, and your operational business partners.

• First line of review/challenge for all business solutions proposed within Strategic/Marketing (prioritized against business objectives with value/benefit defined).
• Building the ACRs (business cases) for all Projects/Programs with regards to Strategic/Marketing in partnership with the Business Area and TPO.
• Ensuring that plans are in place for benefit realization and that these are realized (on time and to budget).

• Preferred Degree in Actuarial Science, Finance, Economics, Engineering, or other numerate discipline, Program management.
• Over 10 years of relevant experience in insurance.

• Demonstrated good sense of business acumen and/or logical thought process in problem-solving.
• Strong financial disciplines including financial analysis and the ability to develop and translate financial policy into practical reality.
• Able to be an active communicator and articulate concepts/thoughts effectively.
• Strong organization and program management skills.
• Ability to provide quality coaching and mentoring to facilitate the development and progression of the team.
• Excellent presentation skills.