Digitalization and Automation Support Lead

• A well remunerated position with strong growth potential
• Be part of a dynamic and fast-paced team with exposure to large scale projects

About Our Client

Our client is a leading Financial Institution in Malaysia, well-known for its stability and innovation.

Job Description

- Leading a team managing level 1, 2 & 3 to monitor, detect & resolve service & incidents across countries which the tools support.

- Takes ownership & hands-on service, incident & problem identification & resolution.

- Ensuring systems, procedures & methodologies are in place to support outstanding service delivery.

- Excelling in meeting the Service Level Agreement.

- Recommending methods of improvements & seeing that actions are implemented on time for upgrades.

- Provide accurate & regular reports to management on service delivery performance.

- Collaborate with the technical team to set standards for software, hardware & security.

- Ensuring updates, upgrades, patches, etc. are applied effectively & promptly.

- Managing audit cycles & findings for the supported platforms & processes.

The Successful Applicant

• Required knowledge on infrastructure configuration and setup.
• Strong Problem-Solving and Analytical Skills.
• Ability to adhere to regulations and standards.
• Team Player and able to perform well in a fast-paced environment.
• Knowledge in UiPath and OutSystems platform maintenance is recommended.
• Additional knowledge & expertise in banking processes/applications is a plus.
• ITIL 3 or above.

What's on Offer

A well remunerated position with strong growth potential.
Be part of a dynamic and fast-paced team with exposure to large scale projects.