Digital - Workplace Infra-Manager | Selangor, MY

Role: Digital - Workplace Infra-Manager

Location: Puchong, Malaysia

Description

Service for the administration, customization and third level support of Windows based systems for end user computing and for back-end services including Infrastructure and system administration, telecommunications, and information security. Service to resolve complex issues regarding operations, including installations, setups, error messages, system status and downtime procedures. Service for optimization providing automation (scripts), standardization (packages) and troubleshooting to expediently provide resolution to problems.

Requirements

• Service Provider's personnel with working expertise and technical expertise of operating systems, standards tools (antivirus, AD, ...) and networking protocols
• Service Provider's personnel with practical expertise with GPOs, SCCM, packaging and scripting.
• Service Provider's personnel with - at least - confirmed professional expertise level as Microsoft Windows engineer in a large and complex IT enterprise environment.
• Service Provider's personnel with working expertise of SCCM, AD, GPO, O365 and remote-control tools
• Service Provider's personnel with expertise of software applications used within large organisations (ITSM, Business software...)
• Service with the following additional expertise:
  • Service Provider's personnel with computer science and/or 2 years equivalent expertise
  • Service with industry certifications, that can include A+, N+ and/or MCTS/MCITP

• Service with good team interfacing expertise
• Service with English working environment and English context - Mandatory.
• Service with SCCM administration expertise
• Service with PowerShell Scripting expertise
• Service with Packaging (Admin studio...) expertise

• Service for design and implementation of new workplace infrastructure solutions
• Service to drive, coordinate and interface with the computer refresh project or other mass rollouts.
• Service for industrialization of the Operational Processes (automate and improve OS and standard tools related tasks)
• Service Provider's personnel to use tools and methodologies to load, deploy and customize operating system as well as third party software. (Packaging: msi/mst/appv)
• Service with 3rd line support (troubleshooting, incident, and change management) for OS and standard tools (Encryption, Antivirus, misc. security, ...)
• Service to customize workstations to meet user specifications and site/security standards.
• Service to prepare and deliver planned maintenance/upgrades (security patching, operating system, and tooling upgrades, ...)
• Service to develop and maintain Operational and Technical documentation.
• Service to drive knowledge transfer to 1st and 2nd level support teams located offshore.
• Service to validate security and audit guidelines are correctly implemented.
• Service to deliver general preventive maintenance on computers, laptops, printers, and any other authorized peripheral equipment.
• Service to perform remediation actions.
• Service to perform actions in compliance within specified warranty requirements.
• Service with monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that have authorized access to the network.
• Service to deliver trend analysis by monitoring and analysing incoming calls, problems, and support requests.
• Service Provider's personnel to use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.