Digital Marketing Executive

Our company provides an extensive range of premium quality fresh and frozen marine products. We are one of the seafood companies with more than 50 years of experience in the fresh & frozen seafood industry in Malaysia. Over the years, we have supplied fresh & frozen seafood products to fish markets, seafood restaurants, hotels, hypermarkets, camps, schools, and local retailers across Malaysia. Due to our ongoing growth plan, we are currently seeking an experienced Marketing & Account Assistant to be part of our business development strategy.

About the Position

This is a full-time position based at the corporate office in Alor Setar, Kedah state.

Roles and Responsibilities

Skill of Social Media
• Works closely with the manager to create engaging content for the company's social media presence, including keeping social media channels updated and brand-focused, and seeking out new social media avenues and ways of connecting with audiences.
• Manages company social media channels, including Instagram, Facebook, LinkedIn, Twitter, TikTok, and other relevant platforms.
• Engages in social media presence creation on new and emerging social media platforms.
• Creates dynamic written, graphic, and video content.
• Creates content that promotes audience interaction, increases audience presence on company sites, and encourages audience participation.
• Proposes new ideas and concepts for social media content.
• Manages social media communications.
• Uses timelines and scheduled content to create a consistent stream of new content for audience interaction while analyzing, managing, and altering schedules where necessary to optimize visits.

Skill of Customer Service Representative
• Maintains a positive, empathetic, and professional attitude toward customers at all times.
• Responds promptly to customer inquiries.
• Communicates with customers through various channels.
• Acknowledges and resolves customer complaints.
• Handles queries/orders from the government sector via phone, including order placing and other relevant job coordination.
• Knows our products inside and out to answer questions.
• Processes orders, forms, applications, and requests.
• Keeps records of customer interactions, transactions, comments, and complaints.
• Communicates and coordinates with colleagues as necessary.
• Provides feedback on the efficiency of the customer service process.
• Ensures customer satisfaction and provides professional customer support.

Skill of Design Via Apps
• Thinks creatively, generating new ideas, designs, and concepts.
• Coordinates with printers regarding advertisements, brochures, flyers, and other marketing collaterals.
• Brainstorms ideas and develops concepts for video production.
• Shoots photos and videos for events.
• Produces video content and copywriting from start to finish.
• Works under pressure and follows the time frame.

Requirements

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Art/Design/Creative Multimedia, Advertising/Media/Marketing, or equivalent.
• Required language(s): Bahasa Malaysia, English.
• Experience in social digital marketing or related job roles.
• Preferably a Junior Executive specialized in Advertising/Media Planning or equivalent.
• Self-motivated, willing to learn, independent, highly organized, team player with strong communication skills, networking, idea presentation, enthusiasm, and attention to detail.
• Strong time management skills and the ability to meet deadlines.
• Responsible and possesses a high degree of integrity.
• Full-time position available.