Digital Engagement &Operations Executive

Be a part of something BIG!

As a Digital Engagement & Operations Executive, you are responsible to analyze and understand customers’ (users) requirements and develop test scripts for User Acceptance Testing (UAT).

Make An Impact By

1. Collect the requirements from users on order processing capabilities.
2. Perform UAT based on the signed-off test scripts.
3. Maintain record of all testing results of assigned UAT projects.
4. Track and monitor errors encountered during UAT and ensure they are resolved before implementation into Production.
5. Track and monitor the progress of the assigned UAT projects and ensure they are completed on time.
6. Assist in enquiries from customers on the assigned UAT or ECOM order processing.
7. Develop user procedure of assigned UAT for customers’ reference.
8. Participate fully in the team, taking part in regular team meetings and buzz sessions, giving feedback and ideas to colleagues and the Team Leaders.
9. Work closely with team members and leaders at all times to achieve optimum efficiency and productivity.

Skills For Success

1. Diploma or Degree holder in Business Admin or equivalent course.
2. Minimum 2 years hands-on processing experience.
3. Experience in test scripting and performing UAT is highly required.
4. Familiarity in a call center environment is desirable.
5. Possesses analytical skills in understanding & interpreting user requirements into UAT scenarios & expected results.
6. Knowledge of some computer programming (e.g. SQL) will be an advantage.
7. Computer literacy in MS Office, MS Excel, and PowerPoint.
8. Ability to perform in a fast-paced environment & work well under pressure.
9. Great flexibility to undertake any other tasks assigned from time to time.

Rewards That Go Beyond

1. Full suite of health and wellness benefits
2. Ongoing training and development programs
3. Internal mobility opportunities

Working Location:

Sudong Sdn Bhd, Melaka Contact Centre, Level 9, Tower B, Jaya 99, No.99, Jalan Tun Sri Lanang 75100 Melaka.

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