Digital Account Manager

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NP Digital (NPD) is a global award-winning performance marketing agency. In 2024 Campaign Magazine labeled us the Global Agency of the Year in two categories, and The Drum awarded us the Agency Business Award for Global Development. Google recently handed us the Agency Excellence Award for Media Unification and AdAge listed us on their Best Places to Work list in 2024 and 2025.

NP Digital combines proprietary platforms with best-in-class talent to deliver leading edge experiences centered around: paid and organic search, social, content, retargeting, performance display, feed management and conversion rate optimization.

NP Digital focuses on creating innovative, adaptive, and data-driven digital marketing plans for our clients. Obsessed with helping companies grow and exceed their goals, NP Digital delivers on the mission of continually helping brands connect and engage with their audience.

SearchGuru, a division of NP Digital, provides search marketing services in Malaysia, Singapore and Hong Kong with over 130 marketing experts, arguably making it the largest performance marketing agency in Southeast Asia, working with the top brands.

Our strength comes from our diverse specialists who go above and beyond to execute effective strategies that combine creative and media. We are SearchGuru because we’re searching for knowledge — knowledge that allows us to be better performance marketers to benefit our clients.

ABOUT THE OPPORTUNITY

Digital Account Managers work with Creative teams, PPC and SEO Specialists. They have a pivotal role to play in coordinating between the operation teams to ensure that client deliverables are delivered on time, on budget, and per the scope of work.

To be considered, candidates must currently reside and be eligible to work in Malaysia.

ABOUT THE RESPONSIBILITIES

Reporting to the Senior Director of Business Development, the Digital Account Manager contributes to the overall strategy and ensures it aligns with the client’s business objectives.

Responsibilities include but are not limited to:

• Main point of contact for the client - builds trust and maintains strong relationships
• Immerses self in clients' business: Understanding their challenges, objectives, external economic environment and industries; also knows their business model, how it is performing and what success looks like
• Balance the expectations of both the client and agency to ensure seamless project delivery and quality
• Effectively manage day-to-day communications and ensure all client requests are delivered in a timely and service-oriented manner
• Develop a deep understanding of performance marketing campaign requirements to support the information needs of operations team to enable project success
• Identifies areas of opportunity to explore ways of further supporting the clients and deepening the relationship
• Accountable for operational success of outcomes to ensure deliverables are met on time and within budget
• Leads preparation for and participates in monthly or quarterly business review meetings as required (including new business pitches)
• Manage internal and external digital marketing campaigns, in collaboration with the operation teams
• Communicate elements of the brief to internal teams, and ensure understanding of the objectives and underlying strategy
• Plan projects and supervise its execution at all stages (manage scope, support teams in preparing and delivering assets)
• Prioritise among the production teams and handle conflicts of resources, time and budget
• Coordinate and communicate performance reports
• Provide tactical and strategic recommendations to client for continuous improvement

ABOUT YOU

• At least 3 years experience in a similar position in the digital field
• Bachelor’s degree preferably in marketing, communications, or e-Commerce or a related field is preferred.
• MUST HAVE: Knowledge of digital marketing - Paid media (SEM, SEO, social media, etc.) and/or digital creative
• Ensuring that the operation teams are aligned throughout the project, to meet deadlines and coordinate workflow, always driving for excellence and managing client’s expectations
• Proven agency or client experience
• Strong verbal and written communication skills
• Strong ability in project or account management
• Ability to work with multidisciplinary teams
• Flexible, adaptable and resilient to fast changing environments
• Critical thinking and attention to detail
• Ability to manage conflicts
• Good client relationship management skills
• A team player, energetic and have a positive attitude

ABOUT YOUR GROWTH

As an organization we support your growth and development by investing in your learning to advance your career. We believe in empowering you to showcase your knowledge and skills to win together.

ABOUT OUR BENEFITS

• Competitive remuneration, performance incentives and substantial perks, including wellbeing benefits (gym membership, Spotify subscription, health checks, etc.)
• Comprehensive outpatient & medical benefits on top of great insurance coverage
• Extensive annual leave entitlement (Birthday, maternity, paternity, paid sabbatical leave)
• Positive and supportive leadership
• A work culture that drives teamwork and collaboration
• Hybrid and flexible working arrangements
• Unbiased work culture from top to bottom to encourage and push you to #DreamBig
• Fun employee engagement activities & parties, annual dinners and company trips
• Strategic office location that’s easily accessible by public transportation
• Work among experts and specialists in a company with years of experience in the industry and has won multiple awards

ABOUT OUR CULTURE

We value our best-in-class company culture, which is results-driven, innovative, fast-paced and fun. Our focus is on outcome, not output. We encourage our employees to work with an entrepreneurial spirit while applying a businesslike approach. When you work with great people and leaders that support you, there is no end to what you can accomplish. We celebrate different backgrounds and perspectives from our team members, but one thing we all have in common is a core set of values:

Think Big
“Think Big” challenges our teams in all aspects of the business. For our clients, it requires that we expand their vision beyond what’s expected, while pushing us to become a committed partner who provides strategic recommendations and measurable outcomes.

Own It
“Own It” plays a key role in encouraging employee autonomy. We believe owning it inspires employees to build skillsets within their roles and beyond to drive their career where you want. “Own It” highlights ability to make the work yours and deliver creative results.

Have Fun
“Have Fun” means we enjoy working together and cultivating a great work experience for everyone. Our passion for what we do is visible throughout the organization. Anything we enjoy, we are naturally going to do better, so we make our work something we look forward to, rather than simply something we have to do.

NP Digital is an Equal Opportunity Employer, proud of our diversity and inclusive culture! Our goal is to positively impact change through our actions, and we’re committed to equal employment opportunities regardless of race, religion, color, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need.