DevOps Engineer (Business Process Integration)

Digital Hub Kuala Lumpur attracts, grows, and develops passionate people who will meaningfully impact the digital future of BASF. Come join us and be a part of our digitalization journey.

Objectives of the Position

The DevOps Engineer is accountable for delivering end-to-end support to the Business Process Integration (BPI) stakeholders to ensure the continuous functioning of the implemented solutions, plays a leading role in supporting and optimizing the BPI processes.

Operates in a global environment, collaborating with international teams to design and implement sustainable digital solutions for our partners. Works closely with Technical / Business Solution Consultants to ensure knowledge transfer for newly deployed solutions to internal/external on-going support teams. Ensures vendors deliver agreed-upon support services for our solutions in quality and time.

Owns daily operations. These tasks include providing 2nd and 3rd level operational support, resolving technical issues, performing quality assurance checks, and interacting with business stakeholders. The role also expands to implement comprehensive business integration projects, ensuring smooth collaboration between different stakeholders.

Additional work aspects: strategic contribution to IT architecture and cross-process digitalization efforts, interact with connectivity solution by supporting API, micro services, generative AI and other industries relevant technical developments.

Responsibilities

• Consult and support internal and external partners when dealing with complex processes and IT application questions.
• Provide Business support and training (processes, tools, reports, etc.) where required.
• Provide guidance and structure for day-to-day operational support. This includes offering advice and assistance to external support resources, ensuring that they have the necessary information and tools to effectively address operational issues.
• Working on user and system generated tickets that cannot be solved by the external support resources. This comprises analysis of the issues, implementation of solutions, instructions, and training of the affected user.
• End-to-end-responsibility, being able to adopt to new requirements and learning new technologies within a virtual global team.
• Consult and support IT analysis (process and/or data), mentoring, modeling, solution design and optimization of related business processes and models.
• Ability to work and navigate in middleware platforms (eg: SAP PO, CPI, etc.)
• Conducts and support the technical implementation of the B2B Integration to external partners.
• Ability to support strategic planning and realization.
• Coordinate and execute prototyping, configuration and testing of solutions based on BASF requirements, while ensuring quality and security aspects.
• Use standardized BASF methods, tools and reports.
• Provides a deep technical understanding of standard connectivity message structures and programming protocols (supporting e.g. iDocs, XML, EDIFACT, VDA, JSON, etc.)

Requirements

• Bachelor’s degree required in Business IT, Business Economics or other IT relevant fields.
• At least 3-5 years of relevant experience
• Experience in Systems Connectivity (B2B), middleware configuration (eg: SAP PO, CPI), or ERP systems (eg: SAP R3 or S4 Hana)

Nice to have skills

• Experience in managing ongoing support.
• Experience in API and Generative AI
• Knowledge in ABAP
• ITIL Certifications
• Knowledge of process and industry requirements specific to OTC, Logistics and related processes incl. regulatory requirements

As one of the world’s largest chemical companies, BASF is on a mission to create chemistry with a sustainable future. The Digital Hub Kuala Lumpur, alongside four other Digital Hubs across the globe, are part of the Global Digital Services team, which is the technology powerhouse driving our vision. As an integrated hub focused on digital growth and innovative business solutions, you will find many opportunities to create an impact here.

Whether you want to streamline processes with robotics automation, deep-dive into emerging technologies, or help tell the story of BASF – we have you covered. By investing in best-in-class tools and encouraging cross-functional collaboration, we empower our people to be curious and pursue any area of the business that interests them. The bottom line? We want you to bring your differences and spark positive evolutions in BASF.