DevOps Engineer

Engineering - Software (Information & Communication Technology)

Full time

In principle, this role is to provide application support and maintenance services to our client. You will be part of a team that provides 24x7 service coverage which includes work pertaining to, but not limited to, Incident Management, Change Management, Application Enhancement, and upgrades.

You are expected to have proactive traits and proven understanding of implementation, development, configuration, support, and troubleshooting for large complex enterprise systems.

Must be willing to work on shifts/weekends/public holidays within a secured premise.

Responsibilities include:

• Comply with security policies and procedures of our client.
• Responsive to the issues and ensure SLA is met.
• Perform initial analysis of the incident to identify underlying issues, e.g., Application Issues, DB Issue, network issue, etc.
• Manage stakeholders related to the incident.
• Manage defect triage and resolution.
• Perform due diligence of the change record going to production.
• Professional interaction with stakeholders.
• Ensure services delivered with quality.
• Foster knowledge sharing with team members.

Experience and Qualification:

• Degree or Diploma in an ICT or Computer Science discipline.
• Working experience of 1-2 years as application support/developer/DevOps.
• Preferred exposure in three or more of the following areas:

• Experience with banking/financial applications.
• Service ticket handling / incident management / ITIL.
• Software development / testing / deployment processes.
• Supporting mission-critical transaction systems.
• Understanding of payment gateway or ACI products.
• Familiar with Production, DR, and non-Production environments.

Technical Skills:

• Knowledge in Linux/Unix operating system (CentOS, RedHat).
• SQL commands and familiar with ORACLE database.
• Usage of ServiceNow / JIRA / DevOps tools.
• Know-how on Database performance analysis tools (Statspack, SQL tracing, AWR) will be an added advantage.
• Knowledge of shell scripting will be an added advantage.

Soft Skills:

• Self-motivated, a team player, and eager to learn new applications.
• Good communication and interpersonal skills.
• Commitment to delivery, flexible, and worked in a multinational environment.
• Strong analytical / troubleshooting skills.
• Customer-focused and understands client needs.
• Reliable and able to work independently with a “can do attitude.”
• Good command of English (written and spoken).