Development Manager (IT)

In this position you will have a broad range of responsibilities with a central focus on working with developers and engineers to support and build and deliver a highly scalable, cloud-based platform. You will:

• Facilitate technical discussions and drive solutions forward to achieve business needs and ensure alignment to strategic technology vision.
• Collaborate with Product Management and other multi-functional teams to optimally deliver on a product vision/roadmap.
• Raise issues and trade-offs to leadership and effectively communicate decisions that impact multiple teams.
• Be the delivery manager for multiple scrum teams and for multiple professional services teams.
• Provide hands-on technical mentoring and leadership.
• Manage and coordinate team interaction with business, technology, and operations support partners.
• Develop and manage resource roadmaps, budgets, and schedules.
• Identify gaps/risks early and establish mitigation plans (both technical and people).
• Continually strive for improvements in process, talent acquisition/retention, application time-to-market and quality.
• Keep abreast of new software technologies, as well as conforming to best practices in cybersecurity.
• Increase the overall visibility of this team; celebrate/track accomplishments and build relationships with key leaders in other groups.
• Identify and document the roles, tasks, and responsibilities of each team member.
• Lead all recruiting activities across teams (create different avenues when necessary).

You must possess a solid technology background in the required technology areas to provide oversight and guidance to teams and facilitate technological decisions. To be successful in this position you will have a strong relationship with product/business, technology, infrastructure, and production support teams.

Leadership and Management:

• Proven track record successfully building, leading and growing technology teams including work in the agile process, objective setting, career path guidance, and staff performance.
• History of delivering solutions consistently and managing the complexity of large project implementations.
• Demonstrated ability to interact and communicate successfully with business partners, technology team, production support and infrastructure teams.
• Strong influencing, negotiation, and problem-solving skills with an ability to identify stakeholders, assess their needs and manage their expectations through effective communication.
• Demonstrated ability and curiosity to evangelize vision and direction in a way that drives team engagement and motivation.
• Adaptability to thrive in a dynamic fast paced environment with many moving parts and a large variety of responsibilities including geographical diversity of technical functions.
• Self-starter with strong prioritization and multitasking capabilities.

Technical Qualifications:

• Experience with .NET, C#, Java, JavaScript, web services, CI/CD automation preferred.
• Experience with security or authentication solutions.
• Experience with high volume, performance driven distributed systems.
• Demonstrated ability to analyze, propose and implement timely, cost effective, quality solutions for all issues or problems within area of responsibility.
• Demonstrated ability to facilitate technical discussions and drive solutions forward to achieve business needs and ensure alignment to strategic technology vision.
• Strong skills in risks identification, tracking and planned mitigation.
• Extremely strong written and verbal communication skills. Strong innovation, creativity, and problem-solving skills.
• Familiarity with enterprise IT systems and environments (e.g. networking, capacity planning, operations, multiple IT divisions, etc.).
• Demonstrated experience with designing or working with highly available and reliable systems including work on technical design, defining SLAs, KPIs for tracking and improving software reliability.