Desktop Support | Kuala Lumpur, MY

Title - Desktop Support

Location: Bandar Petaling Jaya, Malaysia

Roles and Responsibilities:

• Supply, install, test, and commission all the PC hardware, software, device drivers, and OS hardening.
• Unlimited fix support within the agreed SLA and support hours.
• Responsible and problem owner for all PC-related issues and services including network and device connectivity to PCs.
• Provide support for PC-related areas - i.e., network connectivity, printers, scanners, video conferencing & IP Phone at Desktop (soft phone).
• Support Desktop applications and services.
• Perform diagnostics on problems and liaise with Cognizant staff as part of support for the Desktop and Notebooks.
• Ensure software is installed according to SOE (Standard Operating Environment) and provide support which includes but is not limited to: Also let Cognizant staff know if any observations immediately.
  • Microsoft, MS O365, and Office products
  • MacOS
  • Anti-virus clients
  • Oracle clients
  • MS Exchange clients
  • ISF clients
  • BitLocker
  • Any other application clients and office automation tools
• Patch management - to test all client application/security patches and deploy patches to all user PCs based on Cognizant staff instructions/SOP.
• Migrate user data from old Desktop or Notebook to new Desktop or Notebook.
• Perform data backup on Desktop or Notebook as and when requested by users.
• Asset management:
  • Track and inform Cognizant staff to update asset records (hardware and software) including movement and disposal of Desktops and Notebooks.
  • Assist Cognizant in asset disposal activities.
• On-need basis flexible to work during holidays and off business hours.

About Cognizant:

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes, and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.