Desktop Support Engineer

Adventus is an Information and Communications Technology (ICT) Solutions and Services Provider with a wide footprint across the globe.

We help organizations bring about positive transformation to their businesses by leveraging intelligent applications of innovative solutions and pertinent services to remain winners in today's ultra competitive marketplace.

With our strong network of technology partners, excellent domain expertise and differentiated value proposition, we are able to go above and beyond for our customers, far exceeding expectations.

Job Description:

Provide technical service to end users, 1st level support and resolution for all information technology matters.

Troubleshooting issues related to corporate devices, applications, phones and IT related peripherals.

Manage Mac OS, Windows 10 & 11, Microsoft Office Applications, network connectivity, printer troubleshooting and other standard application support.

Manage email messaging configurations and troubleshooting issues for Outlook or other email services.

Manage desktop hardware troubleshooting and diagnosis, escalation to the manufacturer if necessary.

Perform IT administrative tasks for new joiners and leavers; setting up the accounts access and devices.

Comprehensive documentation updates of all support cases using the ticketing system and also in the knowledge base. Maintain IT inventory and asset tagging of IT assets, parts, licenses and hardware.

Knowledgeable on different IT technologies where continuous learning in the work field is expected.

Maintain a high degree of customer service to all employees, vendors, and clients of the company and adhere to all service management principles.

Ensuring that all cases assigned are resolved within SLA following the case priority.

Adhoc duties as assigned.

Requirements:

Minimum Diploma, Advanced/Higher/Graduate Diploma, Computer Science/Information.

Excellent interpersonal and communication skills.

Experience with basic Mac OS, Microsoft 365 and Google Suite, on-premise/cloud directory.

A minimum of 2 years of experience working in IT related positions.

A result-oriented and good team player.

1 Year Contract / Possible conversion to permanent employment.