Desktop Engineer / IT Administrative Assistant (Finance, Central area)

Desktop Engineer / IT Administrative Assistant (Finance, Central area)

Client Description

Regional corporate finance corporation

Job Description

Responsibilities

1. Provide technical support/solutions for end user computing technology and equipment
2. Front-line problem support, prioritization and fixing, collaborating with technology teams and local vendors
3. Provide high quality administration support on Microsoft Windows environment
4. Perform level 2-3 hands-on desktop support, troubleshooting and configuration
5. Define and maintain the Windows desktop standard build, documentation and procedures
6. Responsible for computer deployment and ensure the Windows patching level up to date
7. Provide IT support during BCP, conduct desktop products evaluations
8. Co-ordinate with external vendors on hardware/software inquiries and maintenance
9. Use a ticketing system to record and update all user requests and reported problems in a timely manner
10. Establish baseline images on operating systems not limited to Windows 7 and Windows 10
11. Manage the lifecycle of endpoints through activities not limited to patching, hardening, testing and validating with existing/new technologies deployed to an endpoint
12. Provide Level 2 support
13. Perform ad-hoc duties as required

IT Administrative Assistant Responsibilities

1. Support the end-to-end IT procurement process and related clerical work
2. Maintain IT inventory control
3. Assist with the general support for day-to-day delivery activities including the on-site vendors
4. Manage vendors, contracts, and IT (software and hardware) assets
5. Responsible for IT procurement, placing and expediting orders for supplies, verifying receipt of supplies
6. Work with Finance department to settle IT invoices and manage IT asset inventory
7. Communicate with vendors for product details or price questions, negotiating contracts to get the desired pricing
8. Maintain supplies inventory by checking stock to determine inventory levels
9. Assist IT team to manage user windows and application accounts, documentation, accounts provisioning and de-provisioning, and housekeeping
10. Perform ad-hoc duties as required

Job Requirements

Desktop Engineer Requirements

1. Bachelor in Computer Information Systems or related disciplines
2. Microsoft Certified Engineer and Microsoft Certified Desktop Support Technician would have a definite advantage
3. 5-year hands-on desktop engineering experience in a Banking, Finance, Accounting institution or any other regulated industry sector
4. Proficient in Windows, MS Desktop Applications, Adobe Product, Anti-Virus, MDM, MS O365, Bitlocker, problem diagnosis tools, remote support tools, deployment and patching tools, ticketing system
5. Experience with administering and managing AD Group Policies
6. Experience with PC cloning process, maintenance of images, and PC migrations
7. Positive 'can-do' attitude, proactive, independent, self-motivated, result-oriented and able to work with challenges and continually keeps up to date with new technologies and adapt to fast changes
8. Good command of English and Chinese (Putonghua is an advantage)
9. Good interpersonal skills, telephone manner and service attitude

IT Administrative Assistant Requirements

1. Bachelors in Business Administration or related disciplines
2. Proficiency in MS Office (including Chinese word processing)
3. 4 years prior work experience in corporate or client-facing environment
4. At least 2 years of clerical and administrative work experience (preferably gained in IT field)
5. Good interpersonal skills and capability to work with all levels of people
6. Attention to detail and solid organization skills, including multitasking and time management
7. Analytical and detail-oriented
8. Good command of English and Chinese (Putonghua is an advantage)