Department Leader (Customs)

Mission

Job Responsibilities

• Oversee all customs-related activities, including import/export declarations, duty calculations, and liaising with regulatory authorities.
• Develop and implement customs strategies to minimise costs and maximise operational efficiency.
• Ensure the company's compliance with relevant customs laws, regulations and industry standards.
• Collaborate with cross-functional teams to optimise supply chain processes and enhance customer satisfaction.
• Analyse customs data, identify trends and provide strategic recommendations to the management.
• Mentor and train junior team members to build a strong customs compliance culture.
• Handle import/export documentation including e-commerce activities.
• Coordinate with customs brokers to ensure on-time clearance of consignment and ensure 100% customs compliance.
• Act as the primary contact to coordinate/collaborate with customs authority in case of any queries/controls such as Free Zone Authority, Customs, MITI, etc.
• Optimize duties by utilizing free trade agreements such as Back to Back workability for the benefit of our customers (e.g. Philippines, Indonesia, Vietnam, Cambodia).
• Implement new and upcoming FTAs such as RCEP for the benefit of our customers.
• Assist customers with their AEO/Applications.
• Manage customs brokers and monitor their performance through Monthly Quality Management Reviews.
• Responsible for HS code classifications and regulatory requirements (licenses, permits, certificates, etc.).
• Stay up-to-date with changes in customs regulations and industry best practices.

Profile

What We're Looking For

• Minimum 3 years of experience in a customs or logistics role, preferably in the import/export industry.
• In-depth knowledge of customs laws, regulations and procedures in Malaysia & APAC, with practical expertise in International Trade, Compliance, Customs regulations, and Free Trade agreements.
• Experience in managing customs audits, in partnership with internal cross-functional teams, government officials, and external consultants, as well as conducting internal health checks/self-audits/risk-assessments.
• Strong analytical and problem-solving skills with the ability to identify and address compliance issues.
• Excellent communication and stakeholder management skills to liaise with various internal and external parties.
• Proficient in using customs-related software and technology.
• A team player with the ability to lead and mentor junior team members.
• Proficient in MS Excel, RPA, SAP, AFO, Dagang Net.
• Degree in logistics, supply chain management or a related field.

Skills

• SAP
• AFO
• DAGANG NET
• RPA
• EXCEL
• CUSTOMS
• Compliance
• Analytical Skills
• Human Management
• HS Code
• Negotiation skills