Customer Support Officer

Company Description
KINETA Sdn. Bhd completes Sime’s offering of an end-to-end solution for the EV market via the supply and installation of EV chargers and the provision of EV charging solutions in Malaysia. Our commitment to our customers through superior technical support and services ensures continued trust in our offerings. We are dedicated to servicing all current and future EV owners and EV infrastructure owners.

Role Description
This is a full-time, on-site role for a Customer Support Officer, located in Selangor, Malaysia. The Customer Support Officer will handle day-to-day customer support tasks, ensuring customer satisfaction by addressing and resolving queries. Responsibilities include providing technical support, managing customer service interactions, and using analytical skills to improve service delivery and problem resolution.

Qualifications

1. Customer Support and Customer Service skills
2. Focus on Customer Satisfaction
3. Technical Support skills
4. Analytical Skills to improve service and problem resolution
5. Excellent communication skills
6. Ability to work independently and as part of a team
7. Experience in the EV or automotive industry is a plus
8. Bachelor's degree in a relevant field or equivalent experience is preferred