Customer Support Executive II

ASSB currently has the following job openings:

If you are interested, you may submit your job application as below.

Customer Support Executive II

Status: Full Time

Team/Role: Customer Support

Requirement:

• Minimum Degree in Business Studies or equivalent
• Minimum 4 years of working experience in administration field
• Customer orientation, dynamic, self-motivation and planning skills
• Possess good interpersonal, communication and time management skills
• Strong analytical and problem-solving skills
• Systematic and organized and a good team player
• Able to work independently and with a high degree of confidentiality
• Proficiency in Microsoft Word, Excel & PowerPoint is essential
• Excellent communication both verbal and written in English and Bahasa Melayu

Responsibilities:

• Key account for assigned customers
• Manage customers’ account
• Handling all correspondence with customers
• Investigating and solving customers' problems
• Monitoring Turn Around Time (TAT) and On Time Delivery (OTD)
• In case of emergency to escalate important issue to management
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle inquiries and complaints
• Perform customer verifications
• Direct requests and unresolved issues to the designated resource
• Record details of inquiries, comments and complaints
• Record details of actions taken
• Communicate and coordinate with internal departments
• Follow up on customer interactions
• Knowledge in set management including scrap replacement and gap management
• Responsible for sending weekly report and inspection report to customer
• Assisting in logistic and forwarding issue on airfoil parts
• Comply and support Environmental Health & Safety policies, Company rules and regulations at all times
• And any other tasks assigned

Maintenance Technician

Status: Full Time

Team/Role: Maintenance

Requirement:

• Minimum Certificate / Professional Certificate or Diploma in electrical, mechanical, mechatronics, robotics field or equivalent
• Minimum 2 years working experience in related field
• Possess technical troubleshooting skills and technical knowledge in machinery/facilities equipment’s spare parts
• Knowledge in PLC and CNC troubleshooting skills is added advantage
• Basic knowledge and experience in store inventory management
• Self-motivated and possess good working attitude
• Able to work under minimum supervision
• Good interpersonal skill and assertive
• Good communication skills, both verbal and written in English and Bahasa Melayu
• Good computer skills especially with Microsoft Office i.e. Word, Excel, Power Point, etc

Responsibilities:

• Able to diagnose and repair or replace faulty electronic components such as PLC, motor control, transformers, chiller and electrical components by using variety of testing devices
• Perform preventive maintenance tasks for machines and building related to mechanical, electrical and electronic components
• Able to plan, organize and prioritize given tasks
• Good knowledge of various test equipment
• Able to understand and read machines or facility equipment such as operation manual, mechanical diagrams, electrical schematic diagrams or robotic system
• Perform maintenance administrative duties such as maintaining equipment records, purchase request to order spare parts and preparing reports of day-to-day tasks
• Responsible for the maintenance store where tasks include collection, control of stocks, reorder, manage inventory stock levels (min and max); perform monthly stock takes (count) and justify any discrepancies
• Understand and able to execute 5S, KAIZEN and TPM according to standards
• Comply and support Environmental Health & Safety policies, rules and regulations at all times
• Any other tasks as assigned by superior or any other person designated

Process Engineer

Status: Full Time/Permanent

Team/Role: Process Engineering

Requirement:

• Degree in Aerospace/Material Science/Mechanical/Manufacturing Engineering or its equivalent.
• Minimum 1 year of working experience as a Process Engineer or Mechanical Engineer
• Working experience in Maintenance Repair and Overhaul within an aviation environment is an added advantage
• Able to read technical material, develop analysis and make recommendations
• Good knowledge and experience in one or more of the following processes preferred: TIG Welding, Plasma Spray, Heat Treatment, Machining, Shot Peening, Welding Technology or Diffusion bonding/coating. Non-Destructive Test: RT (Digital Radiography) or Penetrant Testing (PT) or Ultrasonic Testing (UT)
• Knowledge of continuous improvement, quality management and lean principles
• Familiarity with PFMEA and Control Plan is an added advantage
• Initiative, analytical and motivated
• Able to work independently and prioritize workload to meet project timelines in a fast-paced environment
• Good communication skills, both verbal and written in English and Bahasa Melayu
• Good computer skills especially with Microsoft Office i.e. Word, Excel, PowerPoint, etc

Responsibilities:

• Responsible for process engineering aspects of any related repair component within the product portfolio and support to New Product Introduction (NPI) programs
• Introduce and implement new repair processes into the production lines of ASSB
• Create and support Technical Work Instruction (TWI) and other related technical documents
• Perform and supervise commissioning and acceptance of equipment and machinery for ASSB
• Develop detailed process procedures and/or compile the documentation for the individual repair process and efficiently implement the processes
• Optimize existing repair procedures to improve in-process rejection and rework
• Support, perform (if required) and supervise First Article Inspections (FAI) activities
• Evaluate and to update applicable changes from revised Original Engine Manufacturer (OEM) Manual and to incorporate it into internal ASSB work instruction e.g. Process Instructions, etc
• Support Production in improving the effectiveness of production lines with regards to processes in identifying the root cause and provide its solutions to the problems
• Liaise with Maintenance and Product Engineering team to develop and modify tools as and when necessary to improve a specific process
• Carry out a continuous improvement to the effectiveness of processes with regards to consumable materials
• Communicate with OEM on all engineering topics, vendors with regards to any engineering task or component repair, shareholders and respective Engineers
• Comply and support Environmental Health & Safety policies, rules and regulations at all times
• Perform other technical tasks as assigned by the superior or any other person as designated

Accounts Executive III

Status: Full Time

Team/Role: Finance

Requirement:

• Bachelor’s degree in accounting, Finance, or a related field.
• Professional certification (e.g., ACCA, CPA, or equivalent) is an added advantage.
• Minimum 6 years of experience in accounting, accounts payable, and taxation.
• Strong knowledge of local tax regulations and AP processes.
• Proficiency in accounting software and Microsoft Office applications (Excel, Power BI, etc.) for financial analysis.
• Good analytical, problem-solving, and communication skills.
• Ability to work independently and collaboratively in a fast-paced environment.

Responsibilities:

Accounts Payable (AP)

• Oversee the end-to-end AP process, ensuring accurate and timely invoice processing and payments.
• Review, verify, and reconcile vendor invoices against purchase orders (PO), good receipt note (GRN) and contracts.
• Manage payment cycles, ensuring adherence to company policies and cash flow requirements. Prepare payment schedules and prioritize payments based on due dates and cash flow availability.
• Coordinate with internal teams and vendors to resolve discrepancies and disputes.
• Maintain proper documentation for AP transactions in compliance with financial policies and audit requirements.

Taxation & Compliance

• Ensure timely and accurate filing of corporate tax, SST, withholding tax, and other statutory requirements.
• Prepare monthly tax and deferred tax computation including tax schedules, CA, IBA and provision movements.
• Monitor changes in tax regulations and implement necessary compliance measures.
• Support tax audits by preparing necessary documents and liaising with tax authorities.
• Assist in tax planning and optimization strategies to minimize tax exposure.
• Assist in preparing financial statements related to Accounts Payable (AP) and tax.
• Record expense-related journal vouchers (JVs), including prepaid expenses and accruals.
• Perform monthly reconciliations of bank accounts and resolve discrepancies.
• Generate reports and analysis on AP aging, tax liabilities, and financial risks.
• Prepare and provide marketing and royalty reports as required.
• Support external and internal audits by coordinating document requests and addressing inquiries.

Ad Hoc Projects & Other Responsibilities

• Identify, update, and implement improvements to accounting and internal control procedures to enhance efficiency, accuracy, and compliance.
• Participate in finance-related projects and system enhancements to streamline processes.
• Ensure adherence to Environmental Health & Safety (EHS) policies and regulations.
• Perform any other duties and responsibilities as assigned.