Customer Support Executive (Automotive Sales)

Key Responsibilities:

• Customer Interaction: Serve as the primary point of contact for customers, addressing inquiries and concerns via phone, email, and live chat.
• Order Processing: Manage customer orders, ensuring timely delivery of products and services.
• Coordination: Collaborate with sales, technical, and logistics teams to fulfill customer requirements and ensure smooth operations.
• Documentation: Prepare and maintain accurate records of customer interactions, transactions, and necessary shipping documents.
• Issue Resolution: Address and resolve customer complaints, providing appropriate solutions promptly.
• Market Analysis: Stay updated with market trends, gather customer feedback, and provide insights for business improvement.

Key Requirements:

• Educational Background: A diploma or degree in Business Administration, Marketing, or a related field.
• Experience: 1-3 years in customer service, preferably within the automotive or industrial sectors.
• Communication Skills: Proficiency in English and other relevant languages; excellent interpersonal skills.
• Technical Proficiency: Familiarity with Microsoft Office and the ability to quickly learn company-specific software.
• Problem-Solving Abilities: A proactive approach to identifying and resolving issues.
• Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and maintain accurate records.