Customer Support Executive

Customer Service Jobs in Malaysia | Job Vacancies | February 2025 | Ricebowl

Showing 11,980 jobs results for 'customer service'

Job Responsibilities

• Handling day-to-day escalation from customers.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Building relationships with distributors or customers and listening to their feedback or concerns to improve retention.
• Providing recommendations or upselling products or business solutions that may better suit customers’ needs.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Monitoring and keeping track of goods delivery as per schedule.
• Maintaining a systematic filing system and safe keeping of documents.
• Preparing monthly reports and documentation.
• Upholding company’s customer service standards, ensuring a positive experience for all customers.

Minimum Requirements

• Fluency in Mandarin (and Cantonese preferred).
• Excellent communication and problem-solving skills.
• Ability to manage complaints and irate customers.
• Willingness to work rotating shifts, including nights, to ensure 24/7 coverage.
• Strong analytical skills to identify causes of problems and recommend solutions.

Job Title: Customer Service Executive

• Assist customers with essential guidance and accurate information.
• Serve as the frontline liaison between healthcare providers and patients.
• Work in a team to achieve required KPI and SLA elements.
• Assist in resolving customer complaints tactfully.
• Document and report customer feedback, issues, and service trends to management.

Event Coordinator with Customer Service Executive

• Coordinate team in preparation for events.
• Lead onsite team during the event for registration and customer general inquiries.