Customer Support Admin

This is a full-time on-site role for a Customer Support Admin position located in Kuala Lumpur (Solaris Dutamas). The role involves tasks such as providing sales administrative work and customer support, communicating with clients, coordinating demo and product training sessions, and assisting in customer relationship management.

Responsibilities:

1. Administration Support – Handle and support day-to-day sales operations and customer care activities.
2. Assist in Managing and Organizing Lead Records – Respond promptly to incoming leads via company interaction tools available such as phone calls, emails, WhatsApp, and other social media tools. Manage and organize the customer database.
3. Customer Support - Act as the first point of contact and attend to customer inquiries, resolving customer issues in a timely and professional manner.
4. Customer Payment & Collection Monitoring – Ensure timely subscription renewals and payment reminders are sent and followed up.
5. Assist in Product Demo and training coordination work.
6. Assist in other office administration tasks such as generating sales reports for management review and other ad-hoc office support tasks.

Requirements:

1. This position is open for Malaysian citizens only.
2. Candidate must possess at least a Diploma in any field, preferably Junior Executives specializing in Customer Care and passionate about the IT software & travel sector. Fresh graduates are encouraged to apply.
3. Proficiency in using WhatsApp, CRM tools, and basic office software.
4. Strong customer service and problem-solving skills utilizing an innovative and proactive approach.
5. Highly organized and able to manage multiple tasks efficiently.
6. Excellent communication & interpersonal skills.
7. Ability to work in teams as well as independently.
8. Required language(s): Proficiency in English, B. Malaysia.
9. Willing to travel to customer sites when necessary.

How do your skills match this job?

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have in a Customer Support Role?
• Which of the following languages are you fluent in?
• Do you have customer service experience?
• How would you rate your English language skills?
• Do you possess or have access to your own transportation?

We, Bluecrystal Group, established our business in Malaysia since 2010, consisting of a network of 2 companies that provide professional software technologies and application solutions to enable our clients to completely stay focused on their core competencies. We craft a wide range of web and mobile application solutions that meet our clients' needs with a primary focus in sectors such as property real estate agency, travel agencies, e-commerce, and retail.

We are constantly in search of creative and fun professionals who enjoy working with software technologies and possess strong technical and communication skills. More importantly, we are looking for individuals who strive for challenges and treat learning and growth as their lifetime commitments. Our team operates with agile principles in mind to ensure frequent and smaller but continuous deliverables.

We offer a great and lively working and learning environment for growth and success.

Perks and benefits: Medical, Insurance, Dental, Sport, Team Building.