Customer Success Specialist

Company: Teleperformance

Position: Customer Success Specialist

Location: George Town, Penang, Malaysia

Salary: RM 2,800 - RM 3,300

Language Requirement: English & Mandarin

Working Hours: 9am to 6pm or 12pm to 9pm

Overview:

Respond to customer inquiries via phone and email.

Serve as the primary contact for customers on the client's website.

Embody the client's values of responsibility, quality, and excellence.

Qualifications:

Education: Bachelor’s Degree or equivalent; B2 level English proficiency.

Experience: Minimum 6 months in customer support; call center experience advantageous.

Interpersonal Skills: Customer service orientation, active listening, problem-solving, and emotional intelligence.

Technical Skills: Typing speed of 40wpm with 90% accuracy; proficient in Microsoft Windows and Office.

Able to Write / read / speak mandarin fluently

Responsibilities:

Assist customers in placing online orders and provide timely support.

Handle payments and confidential information securely.

Proactively support customers to enhance brand loyalty.

Collaborate with team members to improve customer support experience.

Stay updated through training and meet performance indicators.