Customer Success Manager (Fully Remote Position)

• A fully remote position
• To make a positive environmental and sustainability impact
• Start up working culture

Our client is a solution provider who helps kitchens reduce food waste, cut costs, and shrink their environmental footprint.

Reporting to the Customer Success Lead, you will:

• Be the main point of contact for assigned accounts.
• Build strong relationships with key stakeholders (chefs, GMs, F&B teams).
• Conduct check-ins and reviews to share insights and track KPIs.
• Support onboarding and run user training sessions.
• Set up devices and dashboards to fit customer operations.
• Monitor usage data to drive improvements.
• Identify upsell opportunities with Sales.
• Collaborate with Marketing on success stories.
• Share customer feedback with Product and Tech for enhancements.

• Minimum years in Customer Success, Sales Account Management, or Hospitality Operations (hotel/F&B a plus)
• Strong communication and relationship-building skills
• Comfortable with data dashboards and turning insights into stories
• Hands-on, execution-focused mindset