Customer Success Consultant

Customer Success Consultant

Customer Success Consultant

Apply locations Multi-Client Malaysia time type Full time posted on Posted 30+ Days Ago job requisition id REQ558338

What success looks like in this role:

It’s an exciting time to be at Unisys. Do you love working directly with clients and using emerging solutions and customized approaches to help those clients achieve their business goals? Look no further. We have built an Advanced Analytics solution that brings value through optimization of capacity and route for our supply chain clients. If you like to be on the cutting edge, we are looking for you!

We are building a best-in-class team that will bring this vision to life. Using some of the latest technologies and fantastic partners, we will pull creativity to the forefront, and we need highly motivated people with great attitude and aptitude to join us.

We are global; it will be fun, and you will get to work with a diverse and remote team. You will work mainly onsite with one of our premier clients and might have to do some travel, but that’s ok, it is the way we work. Come join a team where you can make a difference.

We are seeking an experienced, innovative, driven Customer Success Consultant with a passion for logistics and making business processes more efficient. You are skilled in business process management, and you love to investigate ways to make business processes more efficient. You will be responsible for taking the business process of a client’s problem and bringing optimization solutions as part of a product solution. You will also play a key role in client process optimization, onboarding, and business processes along with supporting our internal teams and existing and new clients.

You are motivated by change and new solutions. Working with Product, Technology, Sales, and Marketing teams, you will plan and execute the work ensuring that the teams have the appropriate product and technical specifications, direction, and resources to deliver products effectively by establishing timelines against an overall strategic roadmap plan. A commitment to collaborative problem solving, sophisticated design, and product quality is therefore essential to be successful in this role.

You can expect to work with some seriously bright people on challenging and interesting projects from day one. You can expect to be exposed to new and emerging technologies, to be given responsibility, and to have your opinions heard and listened to.

What You’ll do:

• Work with cross-functional matrixed teams from architects, developers, engineers
• Write requirements, validate, and approve requirements documentation
• Identify bottlenecks in business processes and devise solutions to these problems
• Lead a collaborative and dynamic business process optimization analysis
• Be passionate about understanding emerging technologies and adapting to client problems
• Collaborate across the company with the appropriate groups related to the program
• Lead organizational and operational change management initiatives in collaboration with client leadership

You will be successful in this role if you have:

• Bachelor’s degree or 5 years of business process management experience
• Excellent client communication and relationship-building skills
• Malay and English spoken and written communication is required
• Experience in working in logistics and transportation business processes is a must
• Good knowledge of business process improvement (i.e. Lean/Six Sigma) is optimal
• Experience in business analytics, monitoring, and reporting is desired
• Proactive, consultative, and an excellent problem solver
• Comfortable working with new technology and in a fast-paced environment
• Strong communication skills
• Team Player

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status, or any other category protected by law.