Customer Services Representative

The Customer Service Representativesprovide high-quality and accurate resolutions by maintaining direct contact with our customerson their general inquiries or specific request such order placement, quotes request, order status, product availability and lead times, available services, and return. They partner with Test & Measurement group Sales team, Manufacturing, Trade Compliance, Finance, and other Operational roles such Account operations and Opportunity Managers to increase their efficiency by transacting operational activities and efforts to complete customer requests.

In this Role, Your Responsibilities Will Be:

• Resolve or bring up customer requests and inquiries to provide an accurate solution.
• Route customer requests or inquiries to the appropriate team internally or the support structure externally (Distributors) according to the business strategy (Tiering).
• Resolve issues or inquiries reported on the web via chat (AMER only).
• Collaborate with partners such as Manufacturing, Trade Compliance, Finance, and others to use your operational expertise in fulfilling sales team and end customer requests.
• Process customer standard and non-standard orders and quotes transactions from multiple sales channels (Phone, E-Mail) with consistent speed and accuracy.
• Provide requests status on multiple channels (Written and verbal).
• Provide feedback on existing processes and activities that promotes improvement and documentation improvement of our knowledge-based center.
• Address and resolve blocking issues related to nonstandard commercial terms and processes.
• Take part in administrative and project like tasks (Support to project teams).
• Support SMEs during the onboarding and mentoring period for new joiners.
• Partner up with Account Operations Managers and Opportunity Operations Managers on Sales Opportunities and Account management tasks.

Who You Are:
You gain insight into customer needs. You effectively communicate in various settings: one-on-one, small and large groups, or among diverse styles and position levels. You create partnership allowing others across the organization to achieve shared objectives. For This Role, You Will Need:

• Bachelor'sdegree preferablyin technical, business fields orapplicable experience in shared service center environments.
• Possess an analytical, problem solving, and self-starter approach
• Strong customer service attitude, positive outlook, excellent work ethic and drive to succeed.
• Proficient in computer usage MS office skills
• Effective time management skills.
• Effective in building andinfluencing
• Work effectively in anambiguous environment
• Outstanding communication skills
• Advanced English level to ensure excellent reading, writing, and verbal communication skills.
• Understanding of KCS methodology or other knowledge management methodologies.

Preferred Qualifications that Set You Apart:

• Between 2-3 years of experience in Share Service Centers.
• Experiencewithin aSales/Operational function .
• Expertise in Account Management and differentiated account treatment strategy.
• Project management .
• Sales experience.
• Experience working withvarious geographies andfunctions .
• Experience supporting a field sales organization including the use of CRM tools and processes.

Our Offer To You:

By joining Emerson, you will be given the opportunity to make a difference through the work you do.

Emerson's compensation and benefits programs are designed to becompetitive within the industry and local labor markets. We also offer acomprehensive medical and insurancecoverage to meet the needs of our employees.

We are committed to creating a global workplace thatsupports diversity, equity and embraces inclusion. We welcome foreign nationals to join us through ourWork Authorization Sponsorship.

We attract, develop, and retain exceptional people in an inclusive environment, where allemployees can reach their greatest potential. We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company.

We have established ourRemote Work Policyfor eligible roles to promoteWork-Life Balancethrough a hybrid work set up where our team members can take advantage of working both from home and at the office.

Safety is paramount to us, and we are relentless in our pursuit to provide aSafe Working Environmentacross our global network and facilities.

Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent.

Our Commitment to Diversity, Equity & Inclusion

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place.Learn more about ourCulture & Valuesand aboutDiversity, Equity & Inclusion at Emerson.

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact:idisability.administrator@emerson.com.