Customer Services Representative

The Customer Service Representatives provide high-quality and accurate resolutions by maintaining direct contact with our customers on their general inquiries or specific requests such as order placement, quotes request, order status, product availability and lead times, available services, and returns. They partner with the Test & Measurement group Sales team, Manufacturing, Trade Compliance, Finance, and other Operational roles such as Account Operations and Opportunity Managers to increase their efficiency by transacting operational activities and efforts to complete customer requests.

In this Role, Your Responsibilities Will Be:

• Resolve or bring up customer requests and inquiries to provide an accurate solution.
• Route customer requests or inquiries to the appropriate team internally or the support structure externally (Distributors) according to the business strategy (Tiering).
• Collaborate with partners such as Manufacturing, Trade Compliance, Finance, and others to use your operational expertise in fulfilling sales team and end customer requests.
• Process customer standard and non-standard orders and quotes transactions from multiple sales channels (Phone, E-Mail) with consistent speed and accuracy.
• Provide requests status on multiple channels (Written and verbal).
• Provide feedback on existing processes and activities that promote improvement and documentation improvement of our knowledge-based center.
• Address and resolve blocking issues related to nonstandard commercial terms and processes.
• Take part in administrative and project-like tasks (Support to project teams).
• Support SMEs during the onboarding and mentoring period for new joiners.
• Partner up with Account Operations Managers and Opportunity Operations Managers on Sales Opportunities and Account management tasks.

Who You Are:
You gain insight into customer needs. You effectively communicate in various settings: one-on-one, small and large groups, or among diverse styles and position levels. You create partnerships allowing others across the organization to achieve shared objectives.

For This Role, You Will Need:

• Bachelor's degree preferably in technical or business fields or applicable experience in shared service center environments.
• Possess an analytical, problem-solving, and self-starter approach.
• Strong customer service attitude, positive outlook, excellent work ethic and drive to succeed.
• Proficient in computer usage and MS Office skills.
• Outstanding communication skills.
• Advanced English level to ensure excellent reading, writing, and verbal communication skills.

Preferred Qualifications that Set You Apart:

• Fresh graduates or 1-3 years of experience in Shared Service Center or Customer Service role.
• Project management experience.
• Sales experience.
• Experience working with various geographies and functions.
• Experience supporting a field sales organization including the use of CRM tools and processes.

Our Offer To You:

By joining Emerson, you will be given the opportunity to make a difference through the work you do.

Emerson's compensation and benefits programs are designed to be competitive within the industry and local labor markets. We also offer a comprehensive medical and insurance coverage to meet the needs of our employees.

We are committed to creating a global workplace that supports diversity, equity and embraces inclusion. We welcome foreign nationals to join us through our Work Authorization Sponsorship.

We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential. We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company.

We have established our Remote Work Policy for eligible roles to promote Work-Life Balance through a hybrid work setup where our team members can take advantage of working both from home and at the office.

Safety is paramount to us, and we are relentless in our pursuit to provide a Safe Working Environment across our global network and facilities.

Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent.