Customer Service Technical Support After Sales IoT Gadget (Live Chat)-Mandarin Speaker

Job Responsibility

• Interact with customers through live chat and provide them with friendly, professional, and humanized after-sales service.
• Manage the end-to-end process of product shipment, from inspection and repair to delivery and tracking.
• Handle return and refund requests on various platforms, such as Lazada, Shopee, TikTok, etc., with a customer-centric approach.
• Resolve disputes related to shipment loss, return abuse, and cases outside warranty coverage with a focus on fair resolution.
• Follow up on warranty status updates for customers, delivering a personalized touch.
• Conduct initial inspections on items returned for warranty, ensuring thorough assessment.
• Collaborate with our skilled technician team, working together to deliver exceptional service.

Job Requirements

• Fresh Graduates Welcome!
• Passionate about the latest Smart home IoT products.
• Love to explore new knowledge.
• Good command (spoken and written) in Mandarin, English, and Bahasa Malaysia.
• Typing speed of 40 words or above per minute.
• Basic Microsoft Excel skills (added advantage).
• Able to commute to Setia Avenue, Setia Alam.

Work Schedule

• 5 days a week. (9am – 6pm)
• Off-day rotation with the team.

Must-have Job Benefits

• EPF, SOCSO, EIS Contribution
• Annual Increment
• Performance Bonus
• Annual Leave
• Medical Leave
• Compassionate Leave

General Benefits

• Medical Benefit
• Optical Benefit
• Dental Benefit

Special At DASHER

• Insurance
• Laptop provided
• Company Trip
• Anniversary Gift – Thank you for being with us!
• Birthday Gift – Must celebrate!
• Snacks and Refreshment provided
• La Familia Benefit – you’re encouraged to spend time with family, treat them to a meal, and claim back from DASHER!
• Staff Discount – The deal can go real crazy!