Customer Service Specialist

• Monthly remuneration: Up to RM6,000 (Basis Salary + Overtime + Night shift allowance)
• Working Hours: Morning shift 10am-10pm, Night shift 10pm-10am

Job Responsibilities

• Effectively understand customer needs, provide sincere assistance, and ensure smooth order completion.
• Evaluate daily performance to refine service plans and deliver valuable services to customers.
• Responsible for gathering customer data, performing regular customer maintenance, safeguarding user rights and interests, and maintaining service reputation.
• Stay informed about the market situation, analyze root causes of any problems by considering industry characteristics, and continuously improve and optimize products.
• Advise customers and assist in resolving other issues.

Job Requirements

• Fluent in reading and writing English.
• Possess a strong commitment and sense of responsibility, with the ability to handle pressure and self-motivate.
• Basic Microsoft Excel skills.
• Basic financial knowledge is a plus.
• Willingness to work rotating shifts as the platform operates 24 hours every day.