Customer Service Specialist

Processes customer requests (either via a phone call or written request) to meet the expectations of their customers by providing market leading service and retaining excellent customer relationships.

Key Accountabilities

• Sets and achieves targets to maintain productivity, efficiency and quality standards.
• Meets the requirements of their customers, builds and maintains excellent customer relationships through processing a range of tasks and services, while demonstrating knowledge of relevant systems, products, processes, and procedures.
• Contributes to a positive and supportive team culture, and demonstrates clear adherence to customer focus, working collaboratively across all operational areas.
• Takes personal responsibility for resolving basic queries from customers and agents.
• Helps identify and take forward continuous improvement opportunities.

Qualifications

• Minimum bachelor’s degree.
• Previous experience in customer service, insurance, or a related field is a plus.
• Excellent verbal and written communication skills, with the ability to convey information clearly and empathetically.
• Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions.
• A friendly and approachable demeanor, with the ability to build rapport with customers and team members.
• Ability to handle a fast-paced environment and adapt to changing customer needs and priorities.

At Zurich, we are proud of our culture. We are passionate about Diversity and Inclusion, and we want you to bring your whole self to work. We have a diverse mix of customers, and we want our employee base to reflect that.

Our diversity and inclusion initiatives are creating an environment where everyone feels welcome regardless of protected characteristics.

We are committed to continuous improvement and offer access to a comprehensive range of training and development opportunities. Zurich is passionate about supporting employees to help others by getting involved in volunteering, charitable, and community activities.

So, make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.

You are the heart & soul of Zurich!

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking, 'What can go right?'. We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step. We’re proud to have earned Great Place To Work Certification. Our company culture is our top priority! #GPTWcertified

Let’s continue to grow together!

• Location(s): MY - Kuala Lumpur
• Schedule: Full Time
• Recruiter name: Caroline Anne Louis