Customer Service Specialist

Job Summary:

• Looking for candidates available to work:
  • Monday: Morning, Afternoon
  • Tuesday: Morning, Afternoon
  • Wednesday: Morning, Afternoon
  • Thursday: Morning, Afternoon
  • Friday: Morning, Afternoon
• More than 4 years of relevant work experience required for this role.
• Working rights required for this role.
• Expected salary: $2,500 - $2,800 per month.
• Immediate start available.

Key Responsibilities:

Customer Communication & Support:

• Responding to customer inquiries via phone, email, and chat in a timely manner.
• Providing accurate and detailed information about solar products, services, and installations.
• Assisting customers in navigating the solar energy system purchasing process, explaining options, and addressing concerns.
• Communicating with SEDA and TNB for solar applications, preparing related documents and fulfilling the requirements and deadlines.
• Providing basic technical support to customers, answering questions regarding system operation, maintenance, and troubleshooting.
• Building and maintaining positive relationships with customers, proactively following up with customers to gather feedback, address concerns, and ensure their ongoing satisfaction.

Order Management:

• Processing customer orders accurately, tracking progress, coordinating with internal teams to ensure timely delivery and installation, and proactively updating customers on their order status.

Problem Handling:

• Resolving customer inquiries, complaints, and issues promptly and professionally, escalating complex cases as needed to ensure customer satisfaction.

Collaboration & Improvement:

• Supporting business development teams with preliminary designs, engineering simulation, pre-sales site surveys, and technical clarifications.
• Providing feedback and suggestions to management for improving customer experiences and service delivery.

Referral Program Promotion:

• Actively promoting the company’s referral program to existing customers to encourage word-of-mouth marketing.

Qualifications:

• Bachelor’s degree in Business Studies/Administration, Marketing, Engineering, Environmental Science, or a related field.
• Proven experience in customer services/sales, preferably in renewable energy, power transmission and distribution, and power automation will be an advantage.
• Good command of English, Bahasa Malaysia, and Mandarin will be an advantage.
• Good interpersonal skills, problem-solving skills, good customer service, self-motivated, goal-oriented, and result-driven.
• Possess own transport and willing to travel.