Customer Service Representative - RCA (Mandarin Proficient)

Customer Service Representative - RCA (Mandarin Proficient)

Apply locations MY Penang 5 Lintang Bayan Lepas 3 Bayan Lepas Industrial Park time type Full time posted on Posted 7 Days Ago job requisition id R000070002

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

Key Responsibilities:

• PO processing: review, stock level calculation, documentation, advice on operation reasonableness, distribution to RDC, and system recording.
• Cost calculation: review contracts, gather transport information, record in system, review cost model, adjust AR amount and cost, communicate with subcontractors.
• Develop and maintain effective and professional customer relationships.
• Support account management and transaction processing.
• Provide product and technical support for customer transactions, feedback, and other requests.
• Liaise with internal and external stakeholders to meet contractual obligations and service standards; respond to customer queries and resolve issues.

Requirements:

• Experienced operational/support role handling the China market
• Proficiency in reading, writing, and speaking Mandarin
• Fresh graduates are welcome to apply
• Semi-routine assignments requiring the application of previously acquired knowledge

You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.