Customer Service Representative (Mandarin & English)

As a Customer Service Executive at the company, you will be responsible for providing exceptional customer support to our clients based in Kuala Lumpur. This full-time role will require you to handle inbound calls, emails, and other customer inquiries in Mandarin and English.

What you'll be doing

• Responding to customer inquiries and resolving issues in a timely and professional manner
• Providing product information and guidance to customers
• Documenting customer interactions and maintaining accurate records
• Escalating complex issues to the appropriate team or management
• Contributing to the continuous improvement of customer service processes and procedures
• 24-hour shift system (Monday to Friday)

What we're looking for

• Excellent communication and interpersonal skills in both Mandarin and English
• Strong customer service orientation with the ability to provide empathetic and efficient support
• Proficient in using customer relationship management (CRM) software and other relevant tools
• Proactive problem-solving skills and the ability to work collaboratively in a team environment
• At least 1 year of experience in a customer service or call center role in any service industry
• We welcome fresh graduates or outstanding young people with no experience to join us

What we offer

• Competitive salary and performance-based bonuses
• Comprehensive health and life insurance coverage
• Opportunities for career development and training
• Flexible work arrangements and work-life balance initiatives
• A dynamic and supportive work culture

About us

We were founded in 2018 and are headquartered in London, UK. We currently have offices in many countries around the world, with Malaysia as the only customer service center to serve our global customers.
Over the years, we have continuously improved and enhanced our core services and capabilities to better support our global customer base. Looking ahead, we will continue to be committed to continuous improvement and firmly believe that high-quality customer service experience and cutting-edge technology will bring greater value through our comprehensive international solutions.

Our focus is on providing more personalized, human-centered services, enabling users to experience our unique creativity and fast-paced approach while striving for mutually beneficial outcomes.

With a strong emphasis on innovation and customer-centric solutions, we are committed to empowering our clients to reach their goals. Join our team and be a part of our exciting growth journey.

Apply now to become our next Customer Service Executive!