Customer Service Representative

Job Responsibility

Candidates must be fluent in Mandarin due to business requirements and clientele.

We provide monthly performance incentives.

1. Passionate about providing great customer service to ensure maximum customer satisfaction.
2. Provide guidance and assistance online and product usage.
3. Assist customer inquiry and complaints.
4. Assist in replying to FB messenger, WhatsApp, Telegram, Etc.
5. Assist in collection of outstanding payment from customers.
6. Acquire and process thorough knowledge of Company's product and services.
7. Maintain comprehensive records of sales and other activities as required.
8. Any ad-hoc assignment from immediate superior/ Management.

Job Requirements

1. Mandarin Speaker Only due to business requirements and clientele.
2. Minimum with SPM/ UEC.
3. Fresh graduate is encouraged to apply.
4. Must be able to work shift, weekend and Public Holiday.
5. Morning Shift (WIO) - 08:30am - 05:30pm.
6. Afternoon Shift (WFH) - 02:00pm - 11:00pm.

Job Benefits

1. Group insurance.
2. Hybrid.
3. Daily lunch (HQ).