As a leading global energy company, we provide heat, light and mobility to customers worldwide. Across the bp landscape, we’re home to a range of brands across many areas of our industry. We’re investing in today’s energy system and helping build out tomorrow’s. So while we’re still in oil and gas, over the next decade we’ll become a different kind of energy company. We’re decarbonizing and diversifying our business, fundamentally transforming what we do so we can reach net zero by 2050 or sooner. We also have a strong mission to help the whole world reach net zero too – working across our industry to improve people’s lives.
It's an exciting time to join bp. Meeting the energy challenge requires many different approaches and solutions. And as part of finance business & technology (FBT), you’ll be fully connected into the world of bp. You’ll play an increasingly important part within a network of like-minded colleagues on strategic projects that stretch across the globe. And it starts with you. There’s a world of opportunities to build new skills, challenge yourself and grow a long-term career at FBT Malaysia. And no matter where you work, your role will have meaning, purpose and impact. So if you want to be part of a caring, supportive environment where you can realize your full potential, we’re with you.
Join our Finance team and advance your career as a Customer Service Representative.
Job Purpose
- The role is to assist the Master Distributor with their purchases in a manner that is conducive to building long-term relationships between Castrol and its customers.
- This role is operational, to reactively take and proactively manage the customer orders, ensuring that these are processed in a way that our service commitments to the customers are met.
- The role manages the relevant activities of the O2C process in line with the Customer Service Agreement; responsible for back order management, complaint management and other customer facing activities as required.
- An essential part of this role is to ensure that all the relevant information required to successfully execute customer orders is obtained and communicated to all relevant parties, including the Sales Manager, IUS Plants, Finance, and Master Distributor.
Key Accountabilities
Customer Service Operations
- Full order management and order processing (including order acknowledgement and confirmation with master distributor), closely coordinating with GSC for the internal ordering process.
- Support import process and documentation (bill of lading, commercial invoice, packing list, etc.) so that Master Distributor can perform customs clearance and import activities at destination.
- Other processes in O2C cycle, recording sales, credit management, payment/collection process with master distributor till close of sales.
- Coordinate for sales forecast from Master Distributor to be loaded to relevant system in connection with Sales Manager.
- Responsible for customer complaint management process, including delivery timeline to master distributor, and including quantity/quality imported product dispute.
- Coordinate and share information on counterfeit issues in local market with Brand Protection team to protect Castrol’s brand.
- Support sales with customer related matters.
GSC
- Placing OD orders to IUS source plants.
- Coordinating documentations from source plant to CSPL and CSPL to NTM to complete the whole transaction cycle.
Job Requirements
- University degree OR equivalent desirable.
- Previous Customer Service experience, exposure to sales or related customer services activities, relevant work experience 2 years +.
- Demonstrated business understanding and awareness of internal and external customer needs.
- Understanding International Commerce Terms for clear communication and execution of operating model.
- Capable of understanding Philippines law/ Singapore law and legislation and ensure compliance with the operations.
- SAP/JDE/KERIS and other ERP operational skills (proven) – advanced level of knowledge and application.
- Computer Literacy: Microsoft Office tools.
- Excellent interpersonal skills.
- Customer Service & Business Knowledge: Awareness of customer needs; Provide excellent quality customer service; Maintain good customer contacts; Problem solving skills.
At bp, we provide the following environment and benefits to you:
- A company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the attitude of giving back to our environment are highly valued.
- Possibility to join our social communities and networks.
- Learning opportunities and other development opportunities to craft your career path.
- Life and health insurance, medical care package.
- And many other benefits.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.