Customer Service Operations Manager (Kedah & Perlis)

Customer Service Operations Manager (Kedah & Perlis)

Customer Service Operations Manager (Kedah & Perlis)

Apply time type Full time posted on Posted 30+ Days Ago job requisition id JR0000004742

If you are looking to excel and make a difference, take a closer look at us…

The primary responsibility of the role includes (but is not limited to):

1. Champions service performance within the branch (queue management, complaint handling, customer experience).
2. Approve, Review and Audit Teller and Related Branch Financial Transactions (End of Day Financial Transaction Checking, Balancing, Reconciliation, etc.) in order to Prevent and Detect Fraud and Errors.
3. Staff Capacity planning (staff leave administration & relief arrangements).
4. Comply to Bank’s internal control and procedures.
5. Ensure Self-Audit Check is carried out diligently as required.
6. Relief functions as and when required (BM).
7. Oversees the Day to Day Activities of Subordinate Tellers and Customer Service Executives.
8. Train and coach Tellers and Customer Service Executives.
9. Represent HLB in relationship building with community.
10. Process improvement and cost down initiatives.

The successful candidate should be able to demonstrate the following selection criteria:

1. Minimum Diploma/Degree Holder. SPM/STPM with related working experience.
2. Service Oriented Mindset.
3. Strong Cross-selling experience.
4. Banking operations, knowledge in FSA, ECM, ABM Rules, BASEL II.
5. Good interpersonal and communication skills.
6. Strong organization and planning skills.
7. Related working experience in Branch Banking Operations.
8. Required Certification/Licensing: PCE (general) and PCE (life).

Thank you for considering HLB as your preferred employer and we look forward to receiving your application soon.