Customer Service Operation Executive

Posted 2 days ago • Closing 31 Mar 2025

Job Requirements

• Applicants must have at least SPM or equivalent
• Language skills: Proficient in Mandarin, English, and Bahasa Malaysia
• At least 1 year of work experience in the related field, but fresh graduates are welcome and those with MLM industry experience are preferred
• Applicants must be willing to work 5.5 days per week
• Computer knowledge: Microsoft Office (Word/Excel/PowerPoint)
• Ability to multi-task and willing to work overtime
• Ability to work independently and under pressure
• Polite, always smiling, and cheerful
• Responsible, dedicated, and with a good work attitude
• Ability to start work immediately/on short notice

Job Responsibilities

• Provide excellent customer service and ensure customer satisfaction targets are met
• Assist supervisor in daily management and operational tasks
• Handle inquiries, feedback, and complaints from walk-in or call-in dealers/customers and follow up appropriately to ensure closure
• Maintain customer/dealer records by creating/updating account information in the system
• Assist in sales and marketing activities/events as necessary
• Arrange and coordinate office visits for dealers and new customers
• Perform any other duties as assigned by immediate supervisor

Additional Information

• Attractive salary packages and welfare benefits that commensurate with work experience
• Excellent company culture, friendly working environment, and great career development

Desired Skills

• Customer Relationship Management (CRM)
• Problem-Solving Skills
• Communication Skills
• Time Management