Customer Service Officer (Part-Time/Contract)

We are seeking a full-time Customer Service Officer based in Malaysia who will be the heart and soul of PRISM+ to our customers. Being in a high-growth electronics company, we are looking for a candidate who can show experience in managing different customer expectations while providing a WOW experience to our customers, cementing PRISM+ as the BEST Customer-oriented company.

This passionate experienced individual will help us drive up customer satisfaction by going far beyond, delivering the best possible value and service to our customers. The Customer Service Officer will report directly to the Customer Service Manager.

Responsibilities:

1. Provide timely, accurate, and quality responses to customers via various contact points: email, live chats, phone lines, and social media channels.
2. Assist customers in troubleshooting or identifying technical issues.
3. Work with various departments or stakeholders to ensure the products are delivered and installed within the stipulated time frame.
4. Identify common problems and escalate them to management, along with possible suggestions for improvement.
5. Provide immediate attention to serious cases and escalate for swift resolutions.
6. Obtain and share customer feedback with colleagues and other departments to improve product and service.
7. Maintain a polite, helpful, and professional manner.
8. Be passionate about the products you deal in and be at the forefront of all the latest technology/specifications.
9. Coach new customer service officers to uphold the same high level of excellence of customer experience provided by PRISM+.
10. Uphold client confidentiality policy.

Minimum Requirements:

1. Diploma/Degree holder or equivalent.
2. At least 1 – 3 years of relevant work experience in customer service experience, preferably in E-Commerce.
3. Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
4. Ability to multitask, organize, and prioritize work.
5. Prior experience using Zendesk, or any other Customer Service Management system would be an advantage.
6. Experience in Air-conditioning / Consumer Electronics / Home appliances would be an advantage.
7. Strong technical skills and ability to adapt to new technologies quickly.
8. Candidates must be willing to work on weekends and public holidays (5 days work and 2 off days on a rotational basis).
9. Candidates must be comfortable commuting to the office at Bukit Jalil, Kuala Lumpur.
10. This position will be fully work from office.