Customer Service Officer (Melaka)

Job Responsibilities

• Handle customer inquiries through telecommunication channels.
• Support customers based on their language preferences while providing assistance.
• Attend to customer queries, complaints, and suggestions.
• Direct customers to relevant departments if necessary.
• Elevate concerns to management when unsure how to proceed.
• Process exchanges and refunds in accordance with company policies.
• Offer customers information on products or services that match their needs.
• Monitor communication records to ensure all customers receive assistance.
• Analyze feedback to identify trends and make recommendations for improvement.
• Conduct customer surveys as needed.

Minimum Requirements

• Fresh graduates are most welcome to apply.
• Candidates must possess at least a Diploma (in any field). Customer services related will be advantaged.
• Proven experience as a customer service representative, customer support representative, or similar.
• Candidate must be very fluent and able to type in English, Bahasa Melayu & Mandarin.
• Computer literate.
• Ability to draft professional emails.
• Active listening skills and attention to detail.
• Solid awareness of your skillset and willingness to refer customers for help, as needed.