Customer Service Officer

Job Opportunity: Customer Service Officer - Are you passionate about delivering great customer experiences? We're looking for a Customer Service Representative who will be the first point of contact for our customers—assisting shoppers, handling inquiries, provide effective solutions, and ensure a smooth, positive experience every time.

Responsibilities:

Customer Assistance

• Providing directions and information about stores, promotions, and facilities.
• Assisting customers with complaints, lost items, or general concerns.
• Helping customers with wheelchair or stroller rentals if available.

Handling Complaints & Resolving Issues

• Addressing customer grievances and finding appropriate solutions.
• Coordinating with security or management for escalated issues.

Managing Lost & Found

• Recording and securing lost items.
• Assisting customers in locating lost belongings.

Promotional & Event Support

• Informing customers about ongoing promotions, discounts, and events.
• Assisting in organizing mall events and distributing promotional materials.

Administrative Duties

• Answering phone calls, emails, and messages related to mall services.
• Keeping records of customer interactions and feedback.

Safety & Emergency Support

• Providing guidance during emergencies (e.g., fire alarms, medical situations).
• Coordinating with security and emergency response teams when necessary.

Qualifications:

• Minimum Higher Secondary Diploma/STPM/"A" Level/Pre-U, a Diploma or equivalent; Bachelor's Degree preferred.
• Minimum 1 year working experience and proven experience in a customer service role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and adapt to changes.
• Willing to work in shifts schedule.

If you love making people’s day better, we’d love to hear from you!