Customer Service Manager

• Great Pay + Great Rewards: RM 10k – RM 15k
  • Insurance package & Medical claim
  • 13 months bonus
  • KWSP employer contribution 15%
• Secure and Comfortable Retirement
  • At our company, we recognise the importance of long-term financial security, our commitment to our employees extends far beyond the present. We design to reward your dedication and hard work with a secure and comfortable retirement.
• Fast Growing Organization: Join LBL and elevate your career through unparalleled exposure and growth opportunities for 100% within 5 years.
• As we double in size over five years, embark on a journey of professional advancement and personal fulfillment in the logistics industry. Join us for engaging work in handling specialized freight for Dangerous Goods (DG) cargo shipments and contributing to Project Logistics Management. Your role isn't just a manager; it's a chance to shape your future as a logistics expert. Your impact begins now!
  • Manage, control and grow LBL Customer Service department to achieve quality customer services in ensuring operations activities exceeding customer requirements.
  • Build and maintain good relationships with key accounts or top 5 customers in boosting LBL sales revenue and profitability.
  • Develop vendors to provide quality services and competitive rates to fulfill customer requirements and to win jobs.
  • Resolve immediately and implement corrective measures for customer disputes, complaints and service failures.

About Lima Bintang Logistics

Join Lima Bintang Logistics, where high growth and innovation meet a steadfast commitment to employee happiness, growth, and learning. As LBL ambitiously aims to double our achievements every 5 years, we prioritize creating an environment where our team's well-being and development are at the forefront. Dive into mastering trade compliance, bonded warehouses, dangerous goods, and project logistics management, all while being part of a family that values your personal journey and professional evolution. Here, your contributions are vital to our customer-first approach and collective success. Embrace this opportunity to be part of an organization where your happiness and growth are as important as our commitment to excellence. Welcome to LBL, where together, we grow, learn, and thrive.

Job Description: To manage, control and grow LBL customer services team to achieve quality customer services results that comply with LBL's IMS standard, quality objective, exceeding customer requirements, government regulatory and safety requirements.

Key Responsibilities:

• Manage, control and grow LBL Customer Service department to achieve quality customer services in ensuring operations activities exceeding customer requirements.
• Build and maintain good relationships with key accounts or top 5 customers in boosting LBL sales revenue and profitability.
• Develop vendors to provide quality services and competitive rates to fulfill customer requirements and to win jobs.
• Resolve immediately and implement corrective measures for customer disputes, complaints and service failures.

Revenue and GP Performance:

• To manage and control LBL Transport Asset and Project, manpower utilization sufficient with the truck ORE report.
• Manage and control the timely billing and collection in ensuring the sustainability of the company cash flow.
• To lead and manage CS team to achieve monthly revenue gross profit target.
• To attend monthly budget meeting for budget achievement.

Develop Team Management

• Develop and build team capability for supporting the continuous organizational growth.

Requirements:

• Education and Experience:
  • A recognized Bachelor Degree in Business Administration/Sales & Marketing/Supply Chain or any other relevant business studies.
  • At least 5 years of experience in customer service-related fields, preferably in the logistics/transport industry.
  • At least 5 years of managerial experience.
  • Good interpersonal skills and communication skills.
  • Effective organizational, stress, and time management skills.
  • Demonstrates a sense of urgency & ability to meet deadlines.
• Communication & Business Winning Skills:
  • Strong communication in Mandarin (preferably but not compulsory), English, and Bahasa Malaysia.
  • Ability to research, identify, tackle, grow and close business opportunities ensuring the needed support from product and operations.
• Professional Skills:
• Extensive experience liaising closely with port authorities and customs - Preferably have good experience in all major ports in Malaysia: Port Klang, PTP (Tanjung Pelepas) Johor and Pasir Gudang port.
• Experience with leadership, coaching, mentoring, and providing constructive feedback to freight team members to enhance overall performance. Work and drive freight team under pressure and sustaining demanding work environments with a positive mindset. High attribute in urgency for meeting task deadlines.
• A strong customer focus and with a strong team ethic.

Tech-Savvy:

• Proficient in Microsoft Office Suite, Logistics ERP system. Experience working with local port system.

Our integrated employees' wellbeing programmes designed to enhance quality of life and welfare include the provision of:

• 5-day work week.
• Comprehensive medical insurance benefits (After confirmation).
• A higher than industry remuneration & salary package commensurate with your attitude and experience.
• Regulatory EPF, SOCSO and EIS.
• Career development opportunities with continuous learning and development programmes/workshops/team building.
• Multiple Location Exposure – Offices in Johor, Klang, Kemaman, Kedah, Singapore, upcoming Penang, and Partner Agencies worldwide!
• Casual working attire in the office (unless you are meeting clients).
• Performance-based reward system.

To encourage employees to strive for career progression, we accord other defined benefits and perks to employees as they progress up the corporate ladder to assume bigger roles and responsibilities.

Ready to make an impact in the world of Customer Service Manager services? Apply now and join a team where your skills matter!