Customer Service 客服专员

• Responsible for handling customer inquiries and resolving after-sales issues for the company.
• Actively promote customer satisfaction and coordinate with colleagues from other departments to handle order issues.
• Optimize service processes, summarize encountered problems during service, and promptly provide feedback to superiors to propose optimization solutions.
• Accept other work arrangements from superiors.

Job Requirements:

• Strong communication skills, proficient in Mandarin Chinese and English.
• Have some customer service experience, willing to work night shifts (night shifts are work-from-home with night shift allowances).
• Strong sense of responsibility, ability to work under pressure, meticulous, and possess a good learning spirit.
• Open to a shift schedule.

Company Benefits:

• Year-end Bonus: 1-4 months' bonus (based on performance appraisal)
• Salary Increase: 1-2 opportunities for pay raises annually
• Benefits: Festival gifts, birthday allowances, etc.

Company Information

Registration No. 202301039979