Customer Service | Johor Bahru | Salary Up to RM4k

Customer Service | Johor Bahru | Salary Up to RM4k

Company Background:

Our Client is a prestigious beauty company nestled in the vibrant district of Johor Bahru Midvalley. Since their establishment, they have been at the forefront of the beauty industry, offering a wide array of premium beauty products and services to our discerning clientele.

Job Description:

• Providing introductory information to prospective and new customers.
• Ensuring that consumers are satisfied with products or services by handling complaints and inquiries.
• Following up with clients or customers by phone or email to check that they are still satisfied with their purchases and services.
• Letting patrons know about additional products or services that might benefit them.
• Determining the quickest, most effective ways to answer a client's or customer's questions.
• Escalating queries and concerns when necessary.
• Troubleshooting common issues with products or services.
• Working with management to find appropriate solutions to problems.

Job Requirements:

• High school diploma or equivalent; college degree preferred.
• Previous customer service experience is a plus.
• Strong communication skills, both written and verbal.
• Excellent problem-solving abilities and attention to detail.
• Ability to multitask and work in a fast-paced environment.
• Proficiency in computer skills and familiarity with CRM software is desirable.
• Positive attitude and willingness to learn and grow in a dynamic team environment.
• Proficiency in Mandarin is advantageous.